Dameisha Daniels
Rayville,LA
Summary
Please find the enclosed resume as a serious inquiry into a permanent job placement with a company that is not only finacially stable but has a moral compass. I have applied in hopes that you would consider me for the open position. I believe that your company could utilize my talentsand experience. Please review my information, and do not hesitate to contact me at the provided information.
Overview
3
3
years of professional experience
Work History
Work From Home Agent
Itasca
12.2022 - Current
- Routed incoming calls to the most qualified personnel and departments within the company.
- Educated employees on company procedures and services
- Promoted a superior customer experience by responding to customer concerns, demonstrating empathy,and quickly resolving issues
- Followed all customer call guidelines, such as service levels, handling time, and productivity
- Aided customers by carefully listening, identifying problems, and making recommendations based on my extensive product knowledge
Work From Home Customer Service Agent
TTEC
11.2022 - Current
- Answered [Number] daily phone calls in order to efficiently resolve [type] customer issues
- Listened to customer feedback, provided appropriate responses, and fowarded issues to the appropriate department
- Used [Software] to accurately enter data into a bath ticketing system
- Completed a variety of tasks to meet the needs of customers, such as processing and issuing money orders, managing returns and exchanges, and logging daily shipments on a daily basis.
Cashier
Lowes Home Improvment
12.2021 - Current
- Kept well-stocked cashier lanes and store shelves to promote strong sales
- Processed new orders quickly and accurately, completing [Number] + daily transactions
- Helped customers by guiding them and answering their questions
- Counted the cash in the register drawer at the start and end of shift
- Checked customer prices and proceessed sales by scanning barcodes
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift.
CSR
Sagility
04.2023 - 01.2024
- Adhered to company policies and procedures while providing superior service.
- Assisted customers with product selection by providing detailed information about available products and services.
- Maintained an updated knowledge base of current products, services, pricing, and promotions
- Met daily customer service quotas with a focus on quality.
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Updated and maintained database with accurate customer information and timely data entry.
CSR
Wipro
04.2022 - 09.2023
- Developed firmware for embedded systems with C, assembly, and Python languages
- Consistently met or exceeded call center performance goals and objectives.
- Utilized problem-solving skills to identify root cause of customer issues and develop solutions to meet their needs.
- Remained current on industry trends related to work from home operations.
- Tracked progress towards acheving departmental goals on a daily basis.
- Monitored incoming calls for quality assurance purposes ensuring excellent customer services was provided.
- Demonstarted excellent verbal communication skills while interacting with customers.
- Successfully handled escalated customer inquiries and complaints, providing a positive customer experience.
Education
High School Diploma -
Rayville High School
Rayville, LA05.2014
Skills
- Credit Card processing
- Recordkeeping strength
- Data Entry
- Strategic sales knowledge
- Multi-line phone talent
- Money handling abilities
- Complaint resolution
- International Sales Support
- CRM
- Report preparation
- Proficiency in [area]
- Interpersonal and written communication
- Team Leadership
- Results-oriented
- Lead development
- Positive learning process
Timeline
CSR
Sagility
04.2023 - 01.2024
Work From Home Agent
Itasca
12.2022 - Current
Work From Home Customer Service Agent
TTEC
11.2022 - Current
CSR
Wipro
04.2022 - 09.2023
Cashier
Lowes Home Improvment
12.2021 - Current
High School Diploma -
Rayville High School