Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Work From Home Agent
SITEL Worldwide
Lake City, FL
05.2023 - 01.2024
Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
Answered incoming calls in a timely manner and provided accurate information on products and services.
Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
Verified accuracy of data entry into company database system.
Continually updated knowledge base of product features, benefits, pricing plans.
Work From Home Agent
Apple
Lake City, FL
01.2021 - 02.2022
Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
Answered incoming calls in a timely manner and provided accurate information on products and services.
Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
Education
High School Diploma -
Ola High School
Mcdonough, GA
05-2014
Skills
Phone Etiquette
Goal-Oriented
Parts Ordering
File Maintenance
Appointment Scheduling
Customer Service
Order Processing
Promotional Support
Data Entry
Work Prioritization
Active Listening
Inbound and Outbound Calling
Account Updates
Credit Card Payment Processing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.