Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Jennifer Belio

Summary

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.


Qualified customer service rep  with 5years in fast-paced customer service and call center environments. Personable and professional under pressure.


Excellent communicator with 5 years in a demanding call center environment as a Customer Service Representative.


Patient and empathetic with extensive background in conflict resolution and customer care. Desires a customer service role.


Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.


Customer care with expertise in delivering support services and resolving customer complaints. Trained in microsoft office and Avaya.


driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care.


excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments.

Overview

14
years of professional experience

Work History

Turbo tax
MEMPHIS, Tennessee

Work at home agent
01.2017 - Current

Disney call center
Memphis, Tn

Guest Service Agent
05.2015 - 01.2017

Check Into Cash
Memphis, TN

Customer Service Representative
08.2012 - 04.2015

Education

Booker t. Washington high school

High School Diploma
2009

University Overview

  • Completed Advanced Customer Service training
  • Member of the boys and girls Club

Concorde career college

Technical diploma from Medical office professional
2012

Skills

  • Creative problem solver
  • MS Windows proficient
  • Strong client relations
  • Multi-line phone talent
  • Medical terminology knowledge
  • Exceptional communication skills
  • Quick learner
  • Credit card processing
  • POS systems expert

Timeline

Work at home agent

Turbo tax
01.2017 - Current

Guest Service Agent

Disney call center
05.2015 - 01.2017

Customer Service Representative

Check Into Cash
08.2012 - 04.2015

Booker t. Washington high school

High School Diploma

Concorde career college

Technical diploma from Medical office professional
Jennifer Belio