Lakia Young
Sacramento,CA
Summary
Detail-oriented professional with strong technical support and customer relationship management skills. Committed to policy adherence and providing exceptional service, effectively resolving customer inquiries in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Work at Home Agent
Reaching U Where U R
Sacramento, California
01.2023 - 07.2023
- I communicated with customers on the phone and via written. While providing technical attendance expectations and overall company policies and procedures. With maintaining productivity goals with the help of supervisors and training staff. I also helped with making reservations for customers over the telephone using a browser-based reservation system from home. With providing information and assistance on product use, hardware, and software problems.
Customer Service Representative
Anderson Windows And Doors
Sacramento, California
02.2021 - 07.2022
- Responded to emails and phone calls from customers regarding billing, account information, and general inquiries. Resolved customers' issues by researching company policies and procedures for a wide range of topics. Answered inbound calls within 3 rings, transferred urgent or complex cases to management as needed.
Work From Home Agent
V Solar Company
Sacramento, California
05.2019 - 10.2020
- Provide customer assistance via mail, fax and email. While operating computers online guidelines for the purpose of responding to customer inquiries on function and replacement of defective parts. While completing, processing and maintaining applicable paperwork, financial services and records.
Education
High School Diploma -
Hiram Johnson
Sacramento, CA06-2013
Some College (No Degree) -
Sacramento City College
Sacramento, CASkills
- Technical support
- Remote troubleshooting
- Customer relationship management
- Data processing
- Scheduling coordination
- Policy compliance
- Attention to detail
- Verbal communication skills
Timeline
Work at Home Agent
Reaching U Where U R
01.2023 - 07.2023
Customer Service Representative
Anderson Windows And Doors
02.2021 - 07.2022
Work From Home Agent
V Solar Company
05.2019 - 10.2020
High School Diploma -
Hiram Johnson
Some College (No Degree) -
Sacramento City College