Desiree Bowe
Phoenix,AZ
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Work From Home Agent
CarMax
Las Vegas, Nevada
06.2024 - 03.2025
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Verified accuracy of data entry into company database system.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers with product selection based on individual needs.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Maintained accurate records of all tasks completed by the team.
- Maintained positive working relationship with fellow staff and management.
Medical Biller and Coder
Nyu Langone
Las Vegas, NV
04.2021 - 02.2024
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Conducted training sessions for new Epic users, providing individual and group instruction as needed.
- Maintained accurate records of all training activities including attendance logs and post-training assessments.
- Created instructional materials such as manuals, handouts, visual aids and online tutorials.
- Assisted with designing and implementing education programs to ensure effective use of the Epic system.
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Maintained accurate documentation on all pre-authorization requests, denials and appeals.
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
- Reviewed patient insurance information to ensure accuracy and completeness of claims submission.
- Verified medical codes for diagnosis, treatments, procedures and supplies using ICD-10 coding system.
- Compiled and processed data for billing purposes utilizing billing software programs.
- Submitted electronic claims to various insurance carriers.
- Generated reports in order to track payments due from insurance companies or other third party payers.
- Performed follow up activities on unpaid claims with insurance companies or other third party payers by phone or written correspondence.
Technical Support Representative
Asurion
Las Vegas, NV
05.2018 - 02.2021
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Diagnosed system errors and implemented solutions to resolve them.
- Utilized remote access tools to connect remotely with customers' systems when necessary.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Front Desk Agent
Advanced Radiology
Astoria, NY
04.2015 - 01.2018
- Greeted customers in a professional and friendly manner.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
Store Sales Leader
Charlotte Russe
Valley Stream, NY
06.2012 - 03.2015
- Developed and implemented effective strategies to increase store sales.
- Conducted weekly team meetings to review performance, discuss challenges, and develop plans for improvement.
- Provided feedback and coaching to Store Associates on customer service and operational standards.
- Monitored store inventory levels; ordered merchandise as needed to meet customer demand.
- Maintained accurate records of all transactions, returns, exchanges, and credit card authorizations.
- Assisted in the training of new staff members in product knowledge, customer service skills, cash handling procedures, and company policies.
- Managed the scheduling of staff shifts according to business needs while adhering to labor laws.
- Resolved customer complaints in a timely manner by listening carefully and taking appropriate actions.
- Performed daily walk-throughs of the store to ensure cleanliness and proper display of products.
Education
High School Diploma -
George Washington Carver High School For The Sciences
Springfield Gardens, NY05-2012
Skills
- Business Development
- Upselling Strategies
- Inventory Control
- Customer Service
- POS System Operation
- Client Relationship Building
- Guest Relations
- Project Management
- File Organization
- Administrative Support
- Clerical Support
- Call Routing
- Cash Handling
- Correspondence Typing
- Office Organization
- Hardware Diagnostics
- Software Installation
- User Support
- Application Support
- Data Recovery
- Technical Support
- Performance Testing
- Technical Troubleshooting
Timeline
Work From Home Agent
CarMax
06.2024 - 03.2025
Medical Biller and Coder
Nyu Langone
04.2021 - 02.2024
Technical Support Representative
Asurion
05.2018 - 02.2021
Front Desk Agent
Advanced Radiology
04.2015 - 01.2018
Store Sales Leader
Charlotte Russe
06.2012 - 03.2015
High School Diploma -
George Washington Carver High School For The Sciences