Jasmine Brown
Coral Springs,FL
Summary
Dedicated and Resourceful professional known for maintaining high productivity levels and efficiently completing tasks. Possess specialized skills in customer service, time management, and technical troubleshooting. Excel in communication, adaptability, and self-motivation, ensuring seamless operations and client satisfaction in remote work environments.
Overview
4
4
years of professional experience
Work History
Work From Home Agent
telus digital
Miami , Fl
02.2024 - 08.2024
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Followed up with customers via email or telephone as needed regarding account status or other inquiries.
- Updated databases with new and modified customer data.
- Maintained records of customer interactions, transactions, comments and complaints.
Dental Assistant Intern
Bradys dentistry
Plantation, FL
02.2023 - 07.2024
- Gathered and documented patient medical and dental histories and vital signs.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Created and fit dental appliances for patients. adjusting as necessary.
- Kept track of treatment information in patient records.
- Provided post-operative instructions to patients regarding medications, diet, restorative care, homecare instructions.
Home Health Aide
Caring People, One of Us Homecare
02.2021 - 04.2024
- Maintained clean, organized, and safe patient environment
- Cleaned home, ran errands, and attended doctors appointments with patient
- Bathed and groomed patient
- Documented and observed patients behavior
Work From Home Agent
Iqor
Coral Springs, Fl
09.2022 - 04.2023
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Troubleshot technical issues related to products or services.
Behavioral Health Technician
FHE Health
04.2022 - 06.2022
- Monitoring patients and recording observations
- Reporting back on each patients progress and concerns
- Ensuring patients have safe and supportive environment
- Make patient rounds according to company policy
- Provide safe environment for the patients
Education
Bachelor of Science - Biology
Florida Atlantic University
Boca raton, Fl12-2024
High School Diploma -
Coral Springs High School
Coral Springs, FL01.2019
Skills
- Customer service
- Sales techniques
- Active listening
- Complex problem solving
- Time management
- Judgment and decision making
- Team development strategies
- Data entry
- Organizational skills
- Communication skills
- Relationship building
- Inventory management
- Problem-solving
- Call handling
- Typing speed
- Language fluency
- Technical proficiency
Affiliations
- memorial west hospital
- Arc broward
Timeline
Work From Home Agent
telus digital
02.2024 - 08.2024
Dental Assistant Intern
Bradys dentistry
02.2023 - 07.2024
Work From Home Agent
Iqor
09.2022 - 04.2023
Behavioral Health Technician
FHE Health
04.2022 - 06.2022
Home Health Aide
Caring People, One of Us Homecare
02.2021 - 04.2024
Bachelor of Science - Biology
Florida Atlantic University
High School Diploma -
Coral Springs High School
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