Summary
Overview
Work History
Education
Skills
Language
Timeline
Generic

Bathelemy Bonenfant

Orlando

Summary

Hardworking and reliable worker with a strong ability to learn quickly and get tasks done. Offering commitment, and Reliability. Highly organized, proactive, and punctual, with a team-oriented mentality. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities, and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

7
7
years of professional experience

Work History

Work From Home Agent

Concentrix
Remote
02.2023 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs, and resolving concerns.
    Collected customer feedback and made process changes to exceed customer satisfaction goals.
    Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
    Provided information regarding charge accounts and loyalty programs.
    Answered a constant flow of customer calls with minimal wait times.
  • Promoted available products and services to customers during service, account management and order calls.

Front Desk Clerk

Four Points Hotel
Orland
12.2020 - 11.2024
  • Managing reservations: Processing room reservations, confirming details, and assigning rooms.
    • Answering phone calls: Responding to inquiries, taking messages, and directing calls to the appropriate staff.
    • Providing information: Answering questions about facility amenities, local attractions, and operating hours.
    • Handling guest requests: Addressing concerns, fulfilling special needs, and coordinating services like room service or transportation.
    • Maintaining records: Keeping accurate guest information, logs, and transaction details.
    • Security procedures: Ensuring building security by monitoring access, and following safety protocols.

Line Cook/Server/Barback

Universal
Orlando
12.2017 - 11.2020
  • Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
  • Adhered to sanitation policies at all times when handling food products.
  • Restocked all food items throughout the shift to guarantee that cooks had all necessary ingredients needed for service.
  • Cultivated original menu items, precisely executing them to periodically refresh meal portfolio.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.

Overnight Warehouse Associate

FedEx
Orlando
11.2018 - 12.2019
  • Attach identifying tags or labels to materials, or mark information on cases, bales, or other containers.
  • Checked cargo before transportation and determined if items adhered to proper regulation standards.
  • Monitored work areas for cleanliness and functionality, and removed obstacles to promote a safe work environment.
  • Received deliveries, scanned packages, and updated orders in the internal database to enable efficient order processing and fulfillment
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.

Education

Bachelor of Science - Information Technology

Valencia College
Orlando, FL
01-2027

High School Diploma -

Orlando, FL
05.2018

Skills

  • Active listening
  • Communication Skills
  • Customer support assistance, written and oral
  • Phone etiquette
  • Security
  • Restaurant experience
  • Customer Relations, Customer Service, Training, and Development
  • Customer Service
  • Microsoft Office Suite, Data Entry, Technical Skills
  • Food service
  • Troubleshooting
  • POS systems expert
  • Contamination Control
  • Multitasking

Language

Creole
Native/ Bilingual

Timeline

Work From Home Agent

Concentrix
02.2023 - Current

Front Desk Clerk

Four Points Hotel
12.2020 - 11.2024

Overnight Warehouse Associate

FedEx
11.2018 - 12.2019

Line Cook/Server/Barback

Universal
12.2017 - 11.2020

Bachelor of Science - Information Technology

Valencia College

High School Diploma -

Similar Profiles

CREATE PROFILE
Bathelemy Bonenfant