Summary
Overview
Work History
Education
Skills
Timeline
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Alexandria Gibbs

Florence,SOUTH CAROLINA

Summary

Driven by a results-focused approach, help excelled as a Work From Home Agent at Teleperformance USA, where streamlined virtual processes, enhancing team productivity by over 30%. The company expertise in CRM and exceptional customer service, coupled with adaptability and a goal-oriented mindset, positions as a valuable asset to any customer-centric team. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

2
2
years of professional experience

Work History

Work From Home Agent

Teleperformance USA
11.2023 - 04.2024
  • Participated in ongoing training sessions to stay current on industry trends, best practices, and company policies or procedures.
  • Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
  • Demonstrated adaptability and flexibility in adjusting to changes in schedules, workload, or company priorities.
  • Streamlined processes within virtual workspace, improving productivity and efficiency among remote colleagues.
  • Managed over 50 customer calls per day.'
  • "Increased sales by 10%".

Work-at-home-agent

Amazon Remote Customer Service
09.2022 - 09.2023
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Managed complex cases involving high-risk clientele or unique circumstances, successfully mitigating potential challenges through diligent research and collaboration with colleagues.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within an agency.
  • Presented feedback to management on customer service trends and improvement areas.

Education

Associate of Arts - Early Childhood Education

Florence-Darlington Technical College
Florence, SC
05.2024

High School Diploma -

J.P.T. Creative Arts & Science Magnet School
Lake City, South Carolina
06.2022

Skills

  • Goal-Oriented
  • Phone Etiquette
  • Customer service excellence
  • Teamwork and Collaboration
  • Appointment Scheduling
  • Problem-Solving
  • Computer Skills
  • Multitasking
  • Understanding Customer Needs
  • Excellent Communication
  • Adaptability and Flexibility
  • Self Motivation
  • Calm and Professional Under Pressure
  • Decision-Making
  • Team Collaboration
  • Active Listening

Timeline

Work From Home Agent

Teleperformance USA
11.2023 - 04.2024

Work-at-home-agent

Amazon Remote Customer Service
09.2022 - 09.2023

Associate of Arts - Early Childhood Education

Florence-Darlington Technical College

High School Diploma -

J.P.T. Creative Arts & Science Magnet School
Alexandria Gibbs