Jaira Steib
Orange,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Work From Home Agent
AAA Auto Club Group
Orange, Tx
07.2022 - Current
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
- Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
- Provided accurate, valid and complete information by using the right methods and tools.
- Maintained high levels of professionalism when interacting with customers both verbally and written.
- Created detailed reports detailing customer interactions that were shared with senior staff members.
Work From Home Agent
Spectrum
Baton Rouge, LA
05.2021 - 03.2022
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
- Utilized computer systems to access accounts for research purposes.
- Verified accuracy of data entry into company database system.
- Troubleshot technical issues related to products or services.
- Followed up with customers via email or telephone as needed regarding account status or other inquiries.
- Maintained records of customer interactions, transactions, comments and complaints.
Assistant Manager
Walmart
Baton Rouge
06.2020 - 04.2021
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Communicated regularly with customers to gain insights into their needs.
- Maintained up-to-date knowledge of company products and services.
Education
High School Diploma -
Lutcher High School
Lutcher, LA05-2019
Skills
- Goal-Oriented
- Phone Etiquette
- Typing Speed
- Call handling
- Customer Service
- Sales
- Communication
- Problem solver
- Relationship building
- Customer care
- Self motivated
- Professional telephone voice
- Creative problem solving
- Detail oriented
Timeline
Work From Home Agent
AAA Auto Club Group
07.2022 - Current
Work From Home Agent
Spectrum
05.2021 - 03.2022
Assistant Manager
Walmart
06.2020 - 04.2021
High School Diploma -
Lutcher High School