Tirani Hurst
Customer Service Associate
Atlanta,GA
Summary
Experienced customer service professional with a strong background in sales, pharmaceuticals, and the cooking industry. Collaborative team player known for positive and outgoing demeanor, adept at establishing rapport with clients. Committed to ensuring customer satisfaction and contributing to company success. Specializes in optimizing quality, speed, and processes. Articulate, energetic, and results-oriented with a genuine passion for developing relationships, cultivating partnerships, and driving business growth. Dedicated to fostering an engaged and empowering work culture through collaboration with colleagues. Demonstrated ability to build and maintain relationships with diverse stakeholders in fast-paced and dynamic environments.
Overview
10
10
years of professional experience
Work History
Work From Home Agent
Concentrix
04.2022 - Current
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed approximately 100+ IB/OB calls a day, emails and faxes per day from customers.
Deli Clerk / Customer Service / Cashier
Publix
11.2019 - 04.2022
- Maintain high standards for freshness and sanitation
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Lifted up to 28 pounds at once and used forklift to move heavier loads.
Crew Member
McDonald's
08.2014 - 09.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Managed over 40+ customers a day lifting up to 28lbs per day.
Education
Associate of Science -
Ultimate Medical Academy
Clearwater, FL04.2022
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy - Clearwater
Clearwater, FL04.2022
Skills
- Typing Speed
- Phone Etiquette
- Goal-Oriented
- CRM Knowledge
- Critical Thinking
- Active Listening
- Problem-solving abilities
- Customer Service
- Customer Support
- Data Entry
- Customer Satisfaction
- Teamwork and Collaboration
Key Qualifications
- Medical Administrative Assistant
- Medical Terminology
- Medical Transcription
- Patient Processing
- Patient Registration
- Medical Records Management
- Check In
- Check Out
- Data Entry
- Release of Information
- HIPAA Compliance
- Medical Laws & Ethics
- CMS 1500 Claim Form
- Billing Cycle
- Claims Appeal Process
- Medical Billing Knowledge
- Third Party Billing
- Medicare
- Medicaid
- HMO
- PPO
- Basic Coding Skills for ICD-10 & CPT
- Insurance Verification
- Anatomy & Physiology
Volunteer Experience
Andrew & Walter Young Family YMCA, Atlanta, GA, Youth Coordinator / Kitchen Staff, 08/2012, 12/2019, Focused on developing and facilitating programs for children in various settings that enhanced and supported personal youth education and development., Understood recreational and educational services and activities with strong leadership skills.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
RemoteQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Languages
English
Bilingual or Proficient (C2)
Timeline
Work From Home Agent
Concentrix
04.2022 - Current
Deli Clerk / Customer Service / Cashier
Publix
11.2019 - 04.2022
Crew Member
McDonald's
08.2014 - 09.2019
Associate of Science -
Ultimate Medical Academy
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy - Clearwater
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