Teairra Toney
Hartsville,SOUTH CAROLINA
Summary
Handled substantial customer inquiries and swiftly resolved issues to maintain service quality.
Overview
1
1
year of professional experience
Work History
Work From Home Agent
Humana Centerwell Pharmacy
Cincinnati, Ohio
11.2025 - 01.2026
- Executed processing and management of customer orders and payments, ensuring security and accuracy throughout the transaction process.
- Created and implemented strategic call scripts designed to address various situations and boost overall success.
- Utilized empathy and expertise to provide effective support, building trust with callers.
- Analyzed and resolved customer issues efficiently, maintaining high standards of service quality.
- Executed thorough troubleshooting processes to identify and resolve technical issues for clients, ensuring optimal functionality.
- Coordinated remote call management processes, ensuring high levels of customer satisfaction through effective handling of inbound and outbound communications.
- Assessed call volume trends and average call duration to drive productivity improvements.
Fedex Delivery Jumper
FedEx
Florence, SC
11.2024 - 10.2025
- Demonstrated self-motivation and accountability in all tasks undertaken.
- Thrived in high-pressure environments, ensuring timely task completion.
- Demonstrated ability to excel in both independent and collaborative team settings.
- Demonstrated capacity to rapidly acquire new skills and adjust to evolving environments.
- Optimized time management strategies to ensure timely completion of all tasks.
- Adapted to flexible scheduling by managing night, weekend, and holiday shifts.
- Exhibited exceptional organizational and time management skills while overseeing multiple projects.
- Demonstrated ability to thrive under tight deadlines in a dynamic work environment.
- Facilitated daily operations by collaborating effectively with team members.
Education
High School Diploma -
Hartsville High School
Hartsville Sc05.2024
Skills
- Typing speed
- Phone etiquette
- Goal oriented
- Call handling
- Customer service
- Computer skills
- Understanding customer needs
- Calm and professional under pressure
- Teamwork and collaboration
- Problem resolution
- Order processing
- Issue and complaint resolution
- Call documentation
- Inbound call management
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Organization and time management
- Friendly, positive attitude
- Problem-solving
Timeline
Work From Home Agent
Humana Centerwell Pharmacy
11.2025 - 01.2026
Fedex Delivery Jumper
FedEx
11.2024 - 10.2025
High School Diploma -
Hartsville High School