Zakaylia Smith
Jackson,MS
Summary
Remote customer service professional with solid experience delivering high-quality support in virtual environment. Reliable team player known for adapting to changing needs and focusing on achieving results. Strong skills in communication, problem-solving, and time management, ensuring efficient and effective service. Employers value dependability, collaborative spirit, and consistent performance.
Overview
5
5
years of professional experience
Work History
Work From Home Agent
Sagility
Remote
05.2024 - 02.2026
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
Customer Service Work From Hom
ContactUS LLC
Remote
05.2023 - 04.2024
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Customer Service Work From Home Agent
VXI Global Solutions LLC
Remote
03.2021 - 04.2022
- Managed customer inquiries through various communication channels, ensuring timely and accurate responses.
- Utilized CRM software to document interactions, enhancing customer service tracking and follow-up processes.
- Conducted troubleshooting for technical issues, providing effective solutions to improve user experience.
- Collaborated with team members to achieve daily performance targets, fostering a supportive work environment.
Education
High School Diploma -
Provine High Scholl
Jackson, MSSkills
- Typing speed
- Phone etiquette
- Goal oriented
- Aegis CRM
- Appointment scheduling
- Billing management
- Record preparation
Timeline
Work From Home Agent
Sagility
05.2024 - 02.2026
Customer Service Work From Hom
ContactUS LLC
05.2023 - 04.2024
Customer Service Work From Home Agent
VXI Global Solutions LLC
03.2021 - 04.2022
High School Diploma -
Provine High Scholl