Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Christen Boler

Christen Boler

Philadelphia,MS

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the work from home industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Work From Home Agent

Arise
10.2021 - Current
  • Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.
  • Resolved customer inquiries and complaints from multiple channels with moderate supervision.
  • Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Personal Banker III

Cadence Bank
06.2016 - Current
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Expanded client base by promoting new financial products.
  • Cross-sold bank products and services to meet customer needs and provide options.

Education

Associate of Arts - Early Childhood Education

Meridian Community College
Meridian, MS
05-2022

Bachelor of Science - Kinesiotherapy

University of Southern Mississippi
Hattiesburg, MS
05-2005

Associate of Arts -

East Central Community College
Decatur, MS
05-2000

High School Diploma -

Philadelphia High School
Philadelphia, MS
05-1997

Skills

  • Phone etiquette
  • Goal oriented
  • Aegis CRM
  • Billing management
  • Call handling
  • Merchandise upselling
  • Professional telephone demeanor
  • Goal setting
  • Problem-solving skills
  • Cross-functional collaboration
  • Professionalism
  • Calm under pressure
  • Credit card payment processing
  • Product and service sales
  • Self motivation

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Certification

  • Sales Essentials Certificate

Languages

English
Full Professional

Timeline

Work From Home Agent

Arise
10.2021 - Current

Personal Banker III

Cadence Bank
06.2016 - Current

Associate of Arts - Early Childhood Education

Meridian Community College

Bachelor of Science - Kinesiotherapy

University of Southern Mississippi

Associate of Arts -

East Central Community College

High School Diploma -

Philadelphia High School

Similar Profiles

CREATE PROFILE