Tamia Phillips
Miami,FL
Summary
Dedicated and detail-oriented professional with a background in customer service and executive support. Proven ability to manage multiple tasks efficiently, maintain confidentiality, and deliver high-quality results under pressure. Strong communication and organizational skills with experience in both corporate and healthcare settings.
Overview
9
9
years of professional experience
Work History
Work From Home Agent
Marriott International, Inc.
Doral, FL
08.2022 - 05.2023
- Assisted customers with product selection based on individual needs.
- Answered incoming calls in a timely manner and provided accurate information on products and services.
- Participated in weekly team meetings to discuss progress towards goals set by management team.
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
- Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
Executive Assistant
Harmony Health Center
Miami, FL
03.2014 - 09.2019
- Greet and welcome each and every patient and families in professional and caring manner
- Answer and screen telephone calls and route accordingly
- Schedule and maintain Managing Partner calendar
- Plan, schedule, and coordinate meetings
- Serve as recording secretary at scheduled meetings
- Schedule and book travel for managing partner and guest
- Prepare and edit correspondence, reports and invoices
- Process purchases, expense reports and invoices
- Interface with clients and maintain internal and external relationships
- Create and enter data into spreadsheets
- Maintain strict confidentiality on highly sensitive matters
- Prepare outbound mail and shipments, sort and distribute incoming mail
- Front office customer service
- Process client Federal & State tax returns
- Process complex administrative and business orientated project assignments
- Prepare outbound mail and shipments, sort and distribute incoming mail
- Manage projects and conduct research.
Education
Bachelor of Science - Supervision & Management
Miami Dade College
Miami, FL05.2018
High school diploma -
Miami Northwestern Sr. High
Miami, FL06.2016
Skills
- Excellent judgement
- Multi-tasking
- Prioritization
- Working well under pressure
- Communication skills
- Verbal communication
- Written communication
- Planning
- Organizational skills
- Computer skills
- Microsoft Word
- Excel
- Word Perfect
- Outlook
- Maintaining confidentiality
- Sales force
- CRM
- WFH
Core Competencies
- **Customer Service Excellence:** Resolved complex customer inquiries and complaints, consistently exceeding satisfaction targets. Document customers accounts and feedback in CRM. Salesforce.
- **Administrative Support:** Managed executive calendars, coordinated meetings, and handled confidential information with discretion.
- **Project Management:** Successfully executed administrative and business-oriented projects, ensuring timely and accurate delivery.
- **Technical Proficiency:** Skilled in Microsoft Office Suite (Word, Excel, Outlook) and data management.
Timeline
Work From Home Agent
Marriott International, Inc.
08.2022 - 05.2023
Executive Assistant
Harmony Health Center
03.2014 - 09.2019
Bachelor of Science - Supervision & Management
Miami Dade College
High school diploma -
Miami Northwestern Sr. High