Tempest Smith

• Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
• Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
• Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
• Resolved customer inquiries and complaints from multiple channels with moderate supervision.
• Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
• Established rapport with customers through active listening skills, empathy, and understanding of their needs or concerns.

Applied excellent communication skills for patients to be comfortable, and reassured them by answering any questions.

Prior to lab draw, I identified patients accurately by using reliable sources to ensure correct blood draw.

Qualified to draw blood using sterile techniques and advanced equipment when necessary.

Able to determine the appropriate method of venipuncture based on patient age, weight and overall health.

Prepared specimens for transportation to lab by accurately labeling vials, appropriately completing laboratory forms or lab order.

Completed a total of 100 venipuncture and 15 capillary sticks.

• Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
• Maintained accurate records of client care services provided on a daily basis.
• Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
• Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
• Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.

• Adhered to company policies and procedures while assisting customers with their needs.
• Assisted customers with product selection based on individual needs.
• Processed orders accurately according to established guidelines and timelines.
• Troubleshot technical issues related to products or services.
• Recommended changes in existing processes or procedures based on feedback from customers.