Alberta Jones
Remote
Jackson,MS
Summary
Goal-oriented professional with extensive experience in dedicated customer service. Remains highly poised, positive and confident to thrive in fast-paced environment. Focused on continual self-improvement to professionally represent company.
Overview
5
5
years of professional experience
Work History
Work From Home Agent
TMone LLC
Remote
01.2024 - 09.2024
- Assisted customers with product selection based on individual needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Prevented key account losses by researching discrepancies and correcting problems.
- Updated databases with new and modified customer data.
Remote Work From Home Claims Manager
Sagility
Remote
10.2022 - 11.2023
- Utilized computer systems to access accounts for research purposes.
- Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
- Maintained high levels of professionalism when interacting with customers both verbally and written.
- Answered incoming calls in a timely manner and provided accurate information on products and services.
- Provided accurate, valid and complete information by using the right methods and tools.
Remote Customer Service Rep
Teleperfomance Usa
Remote
02.2020 - 08.2022
- Provided customer service by answering product and service related questions.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Consistently met daily performance goals set by management team members.
- Established positive relationships with customers through effective communication techniques.
Skills
- Aegis CRM
- Phone etiquette
- Typing speed
- Goal oriented
- CRM software
- Social media support
Timeline
Work From Home Agent
TMone LLC
01.2024 - 09.2024
Remote Work From Home Claims Manager
Sagility
10.2022 - 11.2023
Remote Customer Service Rep
Teleperfomance Usa
02.2020 - 08.2022
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