Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Paola Colon

Houston,TX

Summary

Dynamic and results-oriented professional with a proven track record at CVS Pharmacy, adept at balancing workload demands with personal responsibilities. Skilled in utilizing Aegis CRM for efficient customer service and maintaining a calm demeanor under pressure. Demonstrated ability to enhance customer satisfaction and improve operational efficiency through effective multitasking and attention to detail.

Overview

5
5
years of professional experience

Work History

Work From Home Agent

CVS Pharmacy
10.2024 - Current
  • Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
  • Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
  • Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
  • Resolved customer inquiries and complaints from multiple channels with moderate supervision.

Front Desk Receptionist

Blue Fish Pediatric
07.2022 - 09.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Security Officer

Allied Universal Security Services
04.2022 - 06.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Picker Packer

Amazon
10.2021 - 01.2022
  • Enhanced order accuracy by carefully picking and packing items per customer specifications.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.

Crew Member

McDonald's
07.2020 - 12.2021
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Crew Member

Jack in the Box
01.2021 - 06.2021
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.

Education

Diploma -

Klein High School
Houston Tx
05.2021

Skills

  • Typing speed
  • Phone etiquette
  • Goal oriented
  • Aegis CRM
  • Appointment scheduling
  • Billing management
  • Record preparation
  • File maintenance
  • CRM software
  • Call handling
  • Customer service
  • Computer skills
  • Understanding customer needs
  • Calm and professional under pressure

Languages

Spanish
Native or Bilingual

Timeline

Work From Home Agent

CVS Pharmacy
10.2024 - Current

Front Desk Receptionist

Blue Fish Pediatric
07.2022 - 09.2022

Security Officer

Allied Universal Security Services
04.2022 - 06.2022

Picker Packer

Amazon
10.2021 - 01.2022

Crew Member

Jack in the Box
01.2021 - 06.2021

Crew Member

McDonald's
07.2020 - 12.2021

Diploma -

Klein High School

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Paola Colon