Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shakoya Aubrey

Mesquite

Summary

Dynamic customer service professional with experience at BlueCross BlueShield, excelling in resolving inquiries and enhancing service delivery. Proficient in Aegis CRM and adept at understanding customer needs, I consistently achieve goals while maintaining a professional demeanor. Recognized for improving process efficiency and delivering exceptional support in remote environments.

Overview

5
5
years of professional experience

Work History

Work From Home Agent

BlueCross BlueShield
02.2022 - Current
  • Provided exceptional customer service by resolving inquiries and issues efficiently.
  • Utilized CRM software to track customer interactions and ensure accurate record-keeping.
  • Collaborated with cross-functional teams to identify process improvements and enhance service delivery.
  • Conducted thorough insurance policy reviews to ensure compliance with company standards.

Customer Service Representative

Apple
11.2020 - 01.2022
  • Resolved customer inquiries efficiently to enhance satisfaction and retention.
  • Processed transactions accurately, ensuring compliance with company policies and procedures.
  • Collaborated with team members to streamline service workflows and improve response times.
  • Educated customers on product features, benefits, and troubleshooting techniques to enhance user experience.

Call Center Representative

ROI Solutions Inc.
09.2020 - 02.2021
  • Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
  • Utilized call center software to track and manage customer interactions effectively.
  • Developed strong communication skills through consistent interaction with diverse clientele.
  • Adapted quickly to changing protocols and procedures while maintaining service quality.

Education

Liberty Eylua
05-2020

Skills

  • Typing speed
  • Phone etiquette
  • Goal oriented
  • Aegis CRM
  • CRM software
  • Call handling
  • Customer service
  • Computer skills
  • Remote office availability
  • Understanding customer needs
  • Professional telephone demeanor
  • Document and records management

Timeline

Work From Home Agent

BlueCross BlueShield
02.2022 - Current

Customer Service Representative

Apple
11.2020 - 01.2022

Call Center Representative

ROI Solutions Inc.
09.2020 - 02.2021

Liberty Eylua
Shakoya Aubrey