Summary
Overview
Work History
Education
Skills
Timeline
Generic

Veronica D Jenkins

Dayton,OH

Summary

Dynamic and goal-oriented professional with experience as a Work From Home Agent at United Health Group. Expert in medical customer service and claims processing utilizing . Proven ability to assist clients effectively while maintaining exceptional phone etiquette and achieving high accuracy in claims processing.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Experienced with remote customer support, proficient in managing inquiries and resolving issues promptly. Utilizes effective communication and technical skills to provide seamless user experiences. Knowledge of customer relationship management tools and best practices to ensure client satisfaction and operational efficiency.

Professional with history in remote customer service, skilled at delivering exceptional support and resolving client issues efficiently. Adept at utilizing communication skills and technical proficiency to enhance user experiences and meet organizational goals. Collaborative team player with focus on achieving results and adapting to changing needs.

Knowledgeable with solid background in remote customer support and problem-solving. Adept at managing high-volume inquiries and providing effective solutions. Demonstrated ability in leveraging communication and technical skills to enhance user satisfaction and streamline processes.

Remote customer service professional with solid experience delivering high-quality support in virtual environment. Reliable team player known for adapting to changing needs and focusing on achieving results. Strong skills in communication, problem-solving, and time management, ensuring efficient and effective service. Employers value dependability, collaborative spirit, and consistent performance.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Dedicated professional with strong typing speed and phone etiquette. Experienced in assisting members with medical claims and providing timely, accurate information.

Overview

25
25
years of professional experience

Work History

Work From Home Agent

UnitedHealth Group, UHG
Minnetonka, MN
10.2000 - 05.2025

Medical Customer service and claims processor work at home call center taking inbound calls to help member understand the benefits they chose processing medical claims in real time assiting callers with understanding the how the benefits were administered in the processing of their medical claims , helping members find in network providers , hospital, lab and imaging facilities ,offering self serve options such as online sites that members can use to view benefits, claims, and to locate providers and view printable benefits and coverage to answer any questions member may have concerns of benefits, online tools, self serve applications in a timely and accurate manner

Education

Associate of Science - Allied Health Medical Assistant

Southwestern Collage of Business
Dayton, OH
04-1987

Skills

  • Typing speed
  • Phone etiquette
  • Goal oriented
  • Aegis CRM

Timeline

Work From Home Agent

UnitedHealth Group, UHG
10.2000 - 05.2025

Associate of Science - Allied Health Medical Assistant

Southwestern Collage of Business
Veronica D Jenkins