Anna Johnson
Fergus Falls,MN
Summary
Proven track record at Productive Alternatives, honed skills in motivational techniques and lifestyle coaching. Specialized in building rapport, fostering behavioral change, enhancing client life management, achieving notable client satisfaction through innovative personal development sessions, and providing effective emotional support. Expertise in documentation and reporting ensures consistent meeting of project deadlines and exceeding expectations. Effective in helping clients through positive communication strategies and individual counseling. Knowledgeable about collecting and analyzing data to further treatment and program goals. Compassionate and supportive approach well-equipped to use and develop skills in goal setting and motivational strategies in the Lead Tech role. Extensive experience in guiding individuals to build useful life skills and manage challenging circumstances, with in-depth understanding of coaching processes, documentation requirements, and available resources. Experienced professional dedicated to helping patients meet their potential to function in society, possess excellent social and interpersonal communication skills that encourage patient comfort and relaxation. Skilled at coaching special needs individuals to achieve greater independence and confidence. Caring and compassionate CNA, Behavior Technician, and Life Coach with experience implementing specialized programs for individuals with developmental, emotional, or intellectual disabilities. Comfortable handling stressful situations and performing under pressure. Passionate about providing high-quality service to clients with special needs. Offering a warm, patient demeanor combined with a genuine passion for helping individuals achieve their best. Strong understanding of behavioral principles and techniques, with the ability to quickly learn and apply new strategies. Ready to use and develop skills in observation and data collection to help clients excel in their roles.
Overview
28
28
years of professional experience
Work History
Behavior Technician
NorthStar Behavioral Health
05.2024 - Current
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Improved client communication skills through the use of evidence-based practices and techniques.
Life Coach
Productive Alternatives
05.2022 - 04.2024
- Established strong rapport with clients, fostering trusting and supportive coaching relationships.
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Utilized active listening skills to identify underlying client needs and develop targeted strategies accordingly.
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
Coordinator
The Gazette Newspaper
05.2019 - 12.2020
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Managed vendor relationships to secure best quality of services and products for organizational needs.
Head Cook
Ced-Rel Supper Club
01.2018 - 09.2018
- Placed orders to restock items before supplies ran out.
- Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Efficiently handled high-volume service periods without sacrificing quality or consistency in food preparation.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Managed kitchen staff, ensuring proper training and adherence to safety protocols for a safe working environment.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Assistant Manager
The Depot Express
06.2017 - 01.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
CNA
Good Samaritan Nursing Home
06.2004 - 11.2007
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Reduced patient stress levels through effective communication and active listening skills.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Upheld infection control and prevention policies across different patient-facing areas.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
CNA
The Silver Oak Nursing and Rehabilitation
06.1998 - 02.2001
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Reduced patient stress levels through effective communication and active listening skills.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Enhanced patient satisfaction by providing compassionate and attentive care.
CNA
Anamosa Care Center
12.1996 - 06.1998
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Reduced patient stress levels through effective communication and active listening skills.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
Education
High School Diploma -
Anamosa High School
12-1997
Skills
- Social skill development
- Empathy and patience
- Problem-solving
- Time management
- Team leadership
- Multitasking and organization
- Team collaboration
- Clear communication
- Verbal and written communication
- Active listening
- Behavior management
- Documentation skills
- Behavior assessment
- Verbal behavior training
- Relationship building
- Data collection
- Record keeping
- Client relationship development
- Progress tracking
- Behavioral management
- Conflict resolution
- Behavior modification techniques
- Verbal de-escalation
- Communication
- Goal attainment
- Behavioral support
- Decision-making
- Encouragement and motivation
- Self motivation
- Behavioral health
- Attention to detail
- Organizational skills
- Multitasking Abilities
- Multitasking
- Problem-solving abilities
- Detail-orientated
- Behavior observation
- Teamwork and collaboration
- Teamwork
Skills
Timeline
Behavior Technician
NorthStar Behavioral Health
05.2024 - Current
Life Coach
Productive Alternatives
05.2022 - 04.2024
Coordinator
The Gazette Newspaper
05.2019 - 12.2020
Head Cook
Ced-Rel Supper Club
01.2018 - 09.2018
Assistant Manager
The Depot Express
06.2017 - 01.2018
CNA
Good Samaritan Nursing Home
06.2004 - 11.2007
CNA
The Silver Oak Nursing and Rehabilitation
06.1998 - 02.2001
CNA
Anamosa Care Center
12.1996 - 06.1998
High School Diploma -
Anamosa High School
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