Madeline Christensen
Cambridge,MN
Summary
I am a compassionate professional in mental health care, known for high productivity and efficiency in task completion. I excel in communication, empathy, and teamwork to deliver exceptional care and support.
Overview
7
7
years of professional experience
Work History
Behavioral Health Technician
Northstar Behavioral Health
Wyoming, MN
12.2024 - Current
- Established and maintained professional working relationships with clients, staff and public.
- Assisted with execution of client activities, support groups and field trips.
- Conducted searches of clients upon return to facility.
- Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
- Performed searches of resident belongings prior to admissions and throughout stays.
- Developed basic strategies to promote patient safety, wellness and independence.
- Responded promptly to any emergency situations that may arise within the facility.
- Documented patient behavior, interventions completed and patient response to interventions.
- Enforced rules and regulations pertaining to client and patient care while maintaining a safe environment.
Domestic Violence Advocate
Family Pathways, Shelter
Cambridge , MN
11.2024 - Current
- Provide emotional support, advocacy, crisis intervention, and information and referral to callers on the 24-hour crisis line.
- Assess callers for appropriateness for the shelter.
- Complete intake forms with all new residents.
- Provide trauma-informed and empowerment-model services to residents.
- Assume positive intent.
- Prepare resident rooms for new intakes.
- Facilitated support groups for victims of domestic violence.
Behavioral Health Technician Supervisor
Northstar Behavioral Health
Wyoming, MN
05.2023 - 11.2024
- Responsible for maintaining coverage for all open shifts.
- Weekly 1:1 meetings with all Behavioral Health Technicians on-site.
- Review time cards and approve bi-weekly.
- Schedule all on-site technicians.
- Attend weekly meetings with all other supervisors.
- Conduct monthly Behavioral Health Technician meetings as a group, along with the Development Director.
- Audit the kitchen for Department of Health standards.
- Complete monthly rounding, and keep it on file.
- Check the kitchen every morning for cleanliness.
- Conduct or coordinate fire drills once per month.
- Follow up daily to ensure that the client UAs are completed.
- Train and develop new hires.
- Maintain up-to-date knowledge of program philosophy, policies and procedures, Rule 45G requirements, and house operations, including client rights, and confidentiality.
- Complete and assist counselors with intake, admission procedures, and orientation of new clients and coworkers.
- Participate in client recreational activities.
- Administer client medications, and document accordingly.
- Document client information in the communication log, and complete other forms.
- Objectively document client-related topics in client files and communication logs.
- Set priorities in monitoring clients, completing rounds, documenting pertinent information, and completing other assignments.
- Available to clients for questions and other assistance in a friendly, respectful, and dignified manner.
- Handle multiple tasks simultaneously.
- Be highly dependable, and can be counted on to work independently, having the ability to work with little direction.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
Domestic Violence Advocate
Family Pathways, Shelter
Cambridge , MN
01.2022 - 06.2023
- Provide emotional support, advocacy, crisis intervention, and information and referral to callers on the 24-hour crisis line.
- Assess callers for appropriateness for the shelter.
- Complete intake forms with all new residents.
- Provide trauma-informed and empowerment model services to residents.
- Assume positive intent.
- Prepare resident rooms for new intakes.
Recovery Specialist
Meridian Behavioral Health, Meadow Creek
Pine City , MN
06.2021 - 10.2022
- Transport clients for admission, discharge, medical appointments, etc.
- Provide orientation to new clients and check in personal property.
- Provide safety checks on the clients by monitoring their whereabouts and making rounds.
- Interact with clients whenever possible.
- Assisting in the client discharge process.
- Chart interaction with clients and observations made in clients’ records.
Customer Service Representative
Fleet Farm
Cambridge, MN
07.2018 - 10.2021
- Handle any customer disputes.
- Manage cashiers and assist when needed.
- Help organize and maintain the front end of the store.
- Complete online orders.
- Stock any incoming products.
- Handle store phone calls.
Education
Associate's Degree - Health Psychology
Anoka Ramsey Community College
Cambridge, MN01-2026
High School -
Cambridge-Isanti High School
Cambridge, MN05.2020
Skills
- Crisis intervention
- Trauma-informed care
- Behavioral assessment
- Client advocacy
- Patient documentation
- Emotional support
- Team leadership
- Patient observation
- Documentation skills
- Medication administration
Affiliations
- Travel
- Reading
- Yoga
- Concerts
- Photography
- Plants
Timeline
Behavioral Health Technician
Northstar Behavioral Health
12.2024 - Current
Domestic Violence Advocate
Family Pathways, Shelter
11.2024 - Current
Behavioral Health Technician Supervisor
Northstar Behavioral Health
05.2023 - 11.2024
Domestic Violence Advocate
Family Pathways, Shelter
01.2022 - 06.2023
Recovery Specialist
Meridian Behavioral Health, Meadow Creek
06.2021 - 10.2022
Customer Service Representative
Fleet Farm
07.2018 - 10.2021
Associate's Degree - Health Psychology
Anoka Ramsey Community College
High School -
Cambridge-Isanti High School
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