- Community Cleanup
- Getting involved in local advocacy groups to promote positive change in the community
- Youth Development Programs
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Volunteer Work
Anna-Kay Lovelace
West Park,FL
Summary
Highly motivated and accomplished individual with a proven track record of success in leadership, operations, and team management within a fast-paced fulfillment center environment. Possesses strong interpersonal skills, a results-oriented approach, and a demonstrated ability to navigate challenges and drive process improvements. Seeking a challenging role where I can leverage my experience and contribute to organizational growth and development. Currently pursuing a BSc in Human Services, building upon an Associate Degree in Social Work.
Overview
2025
2025
years of professional experience
Work History
Picker
Amazon Fulfillment Center
- Ensured accurate and quality picking of items, contributing to customer satisfaction
Learning Ambassador
Amazon Fulfillment Center
- Coached 5-10 new hires on the pick process, training them on pick screen usage and ensuring quality and productivity
Process Guide
Amazon Fulfillment Center
- Assisted process assistants and managers with daily operations, ensuring associate assignments, smooth operations, and goal attainment
Problem Solver
Amazon Fulfillment Center
- Resolved issues with damaged or mislabeled totes
Seasonal Learning Trainer (Behind the Smile Trainer)
Amazon Fulfillment Center
- Conducted onboarding for new hires, creating a positive experience, and assisted the Learning Coordinator with daily tasks
Process Assistant
Amazon Fulfillment Center
05.2021 - Current
- Supporting leaders and associates, ensuring efficient workflow, communication, motivation, and a safe working environment
Area Manager Intern
Amazon Fulfillment Center
06.2024 - 08.2024
- Managed and led a team of associates, monitoring key performance metrics (productivity, quality, safety)
- Identified and implemented process improvements to enhance operational efficiency
- Collaborated with other area managers and operations managers to ensure seamless operations
- Participated in leadership development programs and training sessions
- Planned, executed, and oversaw projects from start to finish
Education
BSc - Human Services
01.2024
Associate Degree - Social Work
01.2018
Skills
- Team leadership
- Motivation
- Performance management
- Collaboration
- Process analysis
- Efficiency improvements
- Problem-solving
- Project management
- Training
- Coaching
- Communication (written & verbal)
- Interpersonal skills
- Microsoft Office Suite
- Customer service
- Teamwork
- Adaptability
- Results-oriented
Interests
Timeline
Area Manager Intern
Amazon Fulfillment Center
06.2024 - 08.2024
Process Assistant
Amazon Fulfillment Center
05.2021 - Current
Associate Degree - Social Work
Picker
Amazon Fulfillment Center
Learning Ambassador
Amazon Fulfillment Center
Process Guide
Amazon Fulfillment Center
Problem Solver
Amazon Fulfillment Center
Seasonal Learning Trainer (Behind the Smile Trainer)
Amazon Fulfillment Center
BSc - Human Services
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