Shaquan Jones
Philadelphia,PA
Summary
Adept at project management and team leadership, I significantly enhanced operational efficiency and team cohesion at Allied Universal Security Services. My expertise spans security auditing, human resources management, and conflict resolution, demonstrating a broad skill set and a commitment to excellence. Achieved a notable improvement in employee performance metrics and customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Picker
UPS
Philadelphia, PA
10.2024 - Current
- Verified accuracy of items picked, packed and shipped to customers.
- Inspected product quality prior to packing and shipping out orders.
- Placed products on conveyors for final wrapping and shipment.
- Used handheld scanners to key in data for packages.
- Tracked inventories and input equipment counts into warehouse databases.
Supervisor
Allied Universal Security Services
Philadelphia, PA
07.2023 - 10.2024
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Organized client meetings to provide project updates.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Trained new employees on company policies, job duties, and performance expectations.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Generated reports and obtained data to develop analytics on key performance and operational metrics.
- Created data visualizations and reports for management, showcasing findings and recommendations.
Supervisor
Self Inc.
Philadelphia, PA
12.2019 - 06.2023
- Directed and supervised team of 15 employees in daily operations.
- Analyzed and processed current data records to provide detailed reports.
- Maintained confidentiality of sensitive information.
- Verified accuracy and completeness of data entry into the database system.
- Updated existing records with new or revised information as needed.
- Created spreadsheets to track data entries.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Facilitated training sessions for new employees on company policies and procedures.
Armed Security Officer
Cambridge Security Services
Philadelphia, PA
03.2019 - 04.2019
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
- Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Provided assistance to law enforcement agencies in apprehending suspects when necessary.
- Adhered to company policies regarding access control procedures for visitors and guests and contractors.
Education
Associate of Science - Criminal Justice
Community College of Philadelphia
Philadelphia, PA06-2020
Skills
- Project management
- Security auditing
- Recruitment and hiring
- Maintenance oversight
- Human resources management
- Conflict resolution
- Coaching and mentoring
- Team leadership
- Demonstrate an exceptional mastery of professional skills
- Demonstrate competence in many areas; Has the ability to perform a wide range of assignments
- Technical analysis
- SQL development
Certification
- Connect and Protect: Networks and Network Security
- Play It Safe: Manage Security Risks
- Foundations of Cybersecurity
- Tools of the Trade: Linux and SQL
Languages
English
Native/ Bilingual
Timeline
Picker
UPS
10.2024 - Current
Supervisor
Allied Universal Security Services
07.2023 - 10.2024
Supervisor
Self Inc.
12.2019 - 06.2023
Armed Security Officer
Cambridge Security Services
03.2019 - 04.2019
Associate of Science - Criminal Justice
Community College of Philadelphia
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