Anna Keller
Oceanside,CA
Summary
Dedicated advocate for individuals with developmental disabilities, adept at coordinating and managing teams to provide support through the San Diego Regional Center. Specializes in offering guidance and training to staff, community partners, and individuals to promote an understanding of the Self-Determination Program, delivering comprehensive and timely training materials. Skilled at facilitating collaboration to ensure timely implementation of effective solutions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
HCBS Specialist
San Diego Regional Center
San Diego, CA
04.2024 - Current
- Responsible for ensuring HCBS Final Rule Compliance has been met for over 750 vendors including all residential, day programs, and employment services receiving federal reimbursement.
- Championed adaptation of Sandis updating software to help track HCBS monitoring dates to streamline work flow.
- Implement new trainings, outreach and education to all service providers, SDRC staff, and individuals receiving services to lead to a higher level of understanding of HCBS Final Rule and Client Rights.
- Monitor SDP services to ensure they are meeting HCBS Final Rule requirements by working with community partners to increase education and awareness at monthly roundtables and community events.
Participant Choice Specialist
San Diego Regional Center
San Diego, CA
06.2022 - 03.2024
- Responsible for making accurate information available to regional center staff, clients, and community partners about all participant-directed service options
- Helped grow the San Diego Self-Determination Program to be the 1st ranking of the 21 Regional Centers in the state
- Orchestrated the Self-Determination Experience Conference in 2022 and 2023 in partnership with the San Diego Local Advisory Board
- Implemented the 1st SDP audit in April 2022 alongside the SDP Med waiver team.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Social Work Counselor
San Diego Regional Center
San Diego, CA
10.2008 - 06.2022
- Served as a liaison between clients and external agencies, streamlining communication processes to facilitate service delivery efficiency including those in foster care, medically fragile, or in the SDP lottery.
- Executed the enrollment and participation of clients ages 3-21 into the Self-Determination Program through assistance of developing trainings, materials, and outreach.
Education
Master of Arts - Marriage And Family Therapy
National University
La Jolla, CA08.2004
Bachelor of Science - Psychology
Virginia Polytechnical State An University
Blacksburg, VA06.2001
Skills
- Managing complex client cases
- Leadership and management skills
- Person Centered Thinking (Becoming a Certified Trainer)
- Collaborative and supportive with internal teams and community providers
- Solution focused
- Organized and detail oriented
- Adaptive to new technology and software
- Ability to interpret laws and regulations and present information to community partners in plain language
- Quality Assurance
- Quality Improvement (Baldridge Initiative)
- Complex knowledge of Regional Center Systems
Accomplishments
- Employee of Distinction, SDP Conference 03/01/23
- Executive Director's Cabinet Member, 04/01/23 to current
- Building a Culture of Quality: Fundamentals of Quality Improvement, 07/01/23 - Now on QI Communication Team for SDRC
Certification
- Emerging Leaders - Nonprofit Solutions April 2024
Timeline
HCBS Specialist
San Diego Regional Center
04.2024 - Current
Participant Choice Specialist
San Diego Regional Center
06.2022 - 03.2024
Social Work Counselor
San Diego Regional Center
10.2008 - 06.2022
Bachelor of Science - Psychology
Virginia Polytechnical State An University
Master of Arts - Marriage And Family Therapy
National University