Anna Kessinger
Lexington,KY
Summary
Dynamic and dedicated with experience at Brown Barrel, through excelling in customer service and team collaboration. Proven ability to enhance guest satisfaction through effective communication and conflict resolution. Committed to maintaining health and safety compliance while managing high-pressure situations, ensuring memorable dining experiences.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Server/Bartender
Brown Barrel
10.2024 - Current
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Assisted in menu recommendations, enhancing guest satisfaction and loyalty.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Restaurant Hostess/Take-Out Server
Tumbleweed Restaurant
02.2019 - 07.2022
- Greeted and seated guests efficiently, maintaining a welcoming atmosphere.
- Managed reservation system to optimize table turnover and guest flow.
- Trained new hostesses on procedures and customer service standards.
- Resolved guest inquiries and concerns promptly to enhance satisfaction.
- Collaborated with management to implement improvements in seating arrangements.
- Monitored dining room for cleanliness and ambiance compliance throughout shifts.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Bachelor of Arts - Psychology
Midway University
Midway, KY12-2025
Bachelor of Science - Business Administration
Midway University
Midway, KY05-2025
Skills
- Customer service
- Health and safety compliance
- Team collaboration
- Communication strategies
- Conflict resolution
- Time management
Timeline
Server/Bartender
Brown Barrel
10.2024 - Current
Restaurant Hostess/Take-Out Server
Tumbleweed Restaurant
02.2019 - 07.2022
Bachelor of Arts - Psychology
Midway University
Bachelor of Science - Business Administration
Midway University