Anna Kinchen
Saint Amant,LA
Summary
Proven Client Service Manager with background in managing and developing customer service teams for maximum efficiency and client satisfaction. Possess strong leadership skills, with focus on team coordination and improving service procedures. Have successfully implemented process improvements in previous roles to increase productivity and customer satisfaction. Known for ability to build lasting relationships with clients while ensuring all needs are met on time and within budget constraints.
Overview
28
28
years of professional experience
Work History
Project Manager
ALS Environmental Laboratory
Houston, TX
12.2021 - 11.2024
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Submitted project deliverables to clients, consistently adhering to quality standards.
Project Manager
PACE Environmental
Baton Rouge, LA
09.2019 - 11.2021
- Managed entire project life cycle from initial concept through final delivery.
- Coached project management teams on recognizing and minimizing risks, using key actual projects as examples.
Project Manager
Gulf Coast Analytical Laboratories
Baton Rouge, LA
01.2002 - 08.2019
- Brought projects in on-time and in accordance with budget and quality standards.
- Communicated with clients to convey deadlines, scope of work and potential challenges throughout project timeline.
- Managed entire project life cycle from initial concept through final delivery.
- Documented and submitted to client exhaustive report of recommended actions and processes at completion of consultation.
- Coached project management teams on recognizing and minimizing risks, using key actual projects as examples.
Sample Receiving
Gulf Coast Analytical Laboratories
Baton Rouge, LA
01.1997 - 12.2001
- Put merchandise in assigned area, added tags and secured larger pieces as required.
- Helped reduce loss and maintain facility compliance by upholding requirements for controlling inventory, updating documentation and tracking movements.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Developed positive professional relationships with shipping personnel to facilitate optimum service and enhance company's image.
- Prepared documentation to track and report on damaged or missing items.
- Directed junior staff in preparing outgoing and receiving incoming shipments.
- Administered inbound shipping schedule to avoid congested receiving area and optimize receiving efficiency and delivery speed to customers.
Education
High School Diploma -
East Ascension High School
Gonzales, LA05.1991
Skills
- Client communication
- Team collaboration
- Time management
- Conflict resolution
- Verbal and written communication
- Project scope analysis
Timeline
Project Manager
ALS Environmental Laboratory
12.2021 - 11.2024
Project Manager
PACE Environmental
09.2019 - 11.2021
Project Manager
Gulf Coast Analytical Laboratories
01.2002 - 08.2019
Sample Receiving
Gulf Coast Analytical Laboratories
01.1997 - 12.2001
High School Diploma -
East Ascension High School