Anna Kovalchuk

Provided the public interpretation and explanation of laws, rules, policies and procedures to assure compliance of all documents being filed.

Clarified issues with customers and resolved problems or complaints.

Provided technical assistance to customers filings in online applications, which included troubleshooting of switching browsers, clearing cache and clarifying system errors.

Researched agency records to respond to customers inquiries.

Documented phone calls through a case management system, that included customer contact information.

Referred customers to other divisions , federal or state agencies for further assistance.

Filed documents for business registry, UCC, notary, Apostille.

• Explained hospital policies and procedures to provide assistance to patients with limited English proficiency.
• Equipped healthcare providers with cultural information to promote appropriate provision of health services.
• Provided interpretation services for medical appointments and surgeries.
• Interpreted conversations between clinicians and non-English speaking patients.
• Adhered to ethical guidelines established by professional organization.
• Kept up-to-date with medical knowledge, internal policies, procedures and regulations.

Prepared detailed summaries outlining any issues found during the course of a background investigation that may affect an individuals eligibility for access authorization.

Conducted interviews with applicants to verify information provided on their security clearance forms.

Processed authorization requests from referring physicians in a timely manner.

Assessed potential referral delays due to lack of prior authorization from insurance carriers.

Communicated with patients regarding their referrals and answered any questions they had about the process.

Adhered to HIPAA regulations when dealing with confidential patient information.

Developed relationships with internal depatments and external entities related to medical referrals