Annette Rangel
Goodyear,AZ
Summary
Organized and dependable customer service professional with experience in managing multiple priorities and delivering high-quality support. Strong communication and problem-solving skills with a proven ability to handle inquiries, resolve issues, and ensure customer satisfaction. Adaptable team player with a focus on accuracy and a willingness to take on added responsibilities to meet team goals.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Secretary of State
07.2024 - Current
- Provide high-quality customer support for election-related inquiries, ensuring citizens understand processes and have access to accurate information
- Process voter registration applications and update voter lists to maintain accurate records for upcoming elections
- Verify signatures for petitions and elections, ensuring compliance with legal requirements and supporting the integrity of the electoral process
- Resolve customer issues and complaints regarding election procedures, offering clear solutions and guidance
- Collaborate with cross-functional teams in the Elections division to support key operational goals, including voter outreach and education
- Manage documentation and workflow processes to ensure timely and efficient service for all customers
Hospitality Associate
ETC Staffing
01.2024 - 02.2024
- Enhanced customer satisfaction by providing efficient and friendly service in a busy hospitality environment
- Maintained a clean and organized dining area, creating a pleasant atmosphere for guests
- Collaborated with kitchen staff to ensure timely meal delivery, meeting customer expectations during busy periods
- Provided exceptional service to large parties, coordinating with the team to ensure smooth operations
Customer Service Representative
L.P. Steel
02.2023 - 08.2023
- Selected appropriate materials based on customer specifications and assembled parts using hand and portable power tools
- Addressed customer inquiries and assisted with resolving product or service-related issues
- Operated a rough terrain forklift to manage material movement, contributing to an efficient workflow
- Completed inventory records and adjusted systems to accurately reflect product movement
Lead Development Representative
Televerde
02.2021 - 08.2021
- Implemented targeted outreach campaigns to generate new leads and drive sales opportunities
- Identified high-potential leads and contacted decision-makers, increasing the sales pipeline
- Cultivated relationships with prospects through timely follow-ups and personalized communication
- Demonstrated extensive knowledge of company products and services, enhancing customer satisfaction and support
Education
Associate - general studies with a Concentration in Business
Ashland University
Ashland, OH11.2024
Skills
- Customer Relations & Support
- Active Listening & Problem Solving
- Complaint Resolution
- Team Collaboration
- Initiative and Self-Motivation
- Organizational & Time Management
- Adaptability and Flexibility
- Document Management
Timeline
Customer Service Representative
Secretary of State
07.2024 - Current
Hospitality Associate
ETC Staffing
01.2024 - 02.2024
Customer Service Representative
L.P. Steel
02.2023 - 08.2023
Lead Development Representative
Televerde
02.2021 - 08.2021
Associate - general studies with a Concentration in Business
Ashland University
Similar Profiles
Anna KovalchukAnna Kovalchuk
Public Service Representative 4 at Secretary of StatePublic Service Representative 4 at Secretary of State
AMANDA REEDAMANDA REED
Public Service Representative at Secretary of StatePublic Service Representative at Secretary of State
Tanesha RichardTanesha Richard
Data Entry Specialist at Secretary Of StateData Entry Specialist at Secretary Of State