Anna Kovalov
Normal,IL
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barn Hand
Just Ride Ranch
Yorkville, IL
05.2024 - Current
- Raked bedding to scoop manure and cleaned animal stalls.
- Handled, walked, and brushed horses.
- Assisted in the grooming of horses, including brushing manes and tails, cleaning hooves and providing baths.
- Administered medications and vaccinations or arranged for veterinarians to provide extensive treatment.
- Broke in new horses with diligent and patient approach focused on building trust and obedience.
- Shifted animals between grazing areas to foster sufficient access to food.
- Cleaned and refilled feed buckets and waterers.
- Organized hay storage areas, ensuring proper ventilation and safety standards were met.
Swim Instructor
British Swim School
Oswego, IL
07.2022 - 08.2024
- Monitored activities in swimming areas to prevent accidents and provide assistance to swimmers.
- Provided assistance to students with special needs, adapting teaching methods to meet individual requirements.
- Attended staff meetings and training sessions related to teaching methods and safety practices.
- Built and established lasting relationships using encouragement and personal support.
- Administered first aid and CPR as needed, ensuring the safety and well-being of all participants.
- Maintained a clean, safe environment by monitoring the pool deck area before and after lessons.
- Collaborated with parents and guardians to address concerns and outline student progress.
Cashier
Sharp Quarters
Batavia, IL
05.2023 - 07.2024
- Scanned items and checked pricing on cash register for accuracy.
- Welcomed customers, offering assistance to help find store items.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Resolved customer complaints professionally in accordance with company policy.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Bachelor of Science - Veterinary Science
Illinois State University
Normal, IL05-2028
High School Diploma -
Oswego East High School
Oswego, Illinois 05-2024
Skills
- Guest inquiries
- Receipt handling
- Multi-tasking
- Problem solving
- Choking and CPR/AED procedures
- Credit and cash transactions
- Good communication with customers and team members
- Working in groups and independently
Affiliations
- Team member of a competitive, Western horse-back riding team
- Treasurer of a non-profit service dog organization, "Indy-pendence Service Dogs"
Languages
English
Native/ Bilingual
Russian
Native/ Bilingual
Ukrainian
Limited
Spanish
Elementary
Certification
- CPR Certified
- AED Certified
References
References available upon request.
Timeline
Barn Hand
Just Ride Ranch
05.2024 - Current
Cashier
Sharp Quarters
05.2023 - 07.2024
Swim Instructor
British Swim School
07.2022 - 08.2024
Bachelor of Science - Veterinary Science
Illinois State University
High School Diploma -
Oswego East High School