Anna Kozina
Orlando
Summary
Dynamic and results-driven professional with extensive experience in the vibrant NYC hospitality sector. Passionate about creating memorable experiences for Timeshare patrons while contributing to a team-focused environment. Prepared to embrace new challenges and drive growth through innovative solutions and dedicated service.
Overview
9
9
years of professional experience
Work History
Medical Biller and Coder (Remote)
ICU PA Optical
03.2022 - Current
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Correctly coded and billed medical claims for various optical stores.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
Floor Manager
Flo Urban Kitchen and Bar
01.2018 - 03.2022
- Coordinated daily FOH restaurant operations.
- Delivered superior food and beverage services and maximized customer satisfaction.
- Responded efficiently and accurately to restaurant customer complaints.
- Trained new and current employees on proper customer service practices.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Waitress
Barbounia
11.2016 - 01.2018
- Provided excellent customer service: worked closely with restaurant staff to ensure that orders were served in an efficient and proficient manner.
- Trained incoming staff regarding the restaurant's procedures, culture and practices.
- Made menu recommendations, answering questions and sharing additional information with restaurant patrons.
Education
Bachelor of Science - International Relations
Tomsk State University
Russia07-2009
Master of Science - International Relations
Tomsk State University
Russia07-2010
Skills
- COMPUTER SKILLS: Windows/Mac OS; Microsoft Office (Excel, Word, PowerPoint, Outlook), Micros, POS systems
- Florida Real Estate Learning Center; 63 Hr Sales Associate course certificate
LANGUAGES:
Russian
Native or Bilingual
English
Full Professional
Spanish
Limited Working
Timeline
Medical Biller and Coder (Remote)
ICU PA Optical
03.2022 - Current
Floor Manager
Flo Urban Kitchen and Bar
01.2018 - 03.2022
Waitress
Barbounia
11.2016 - 01.2018
Bachelor of Science - International Relations
Tomsk State University
Master of Science - International Relations
Tomsk State University
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