Overview
Work History
Education
Skills
Timeline
Generic

Anna Kubit

Kalamazoo,MI

Overview

6
6
years of professional experience

Work History

VOIP Project Manager

CallHarbor
Dearborn, MI
04.2024 - Current
  • Plan, manage and execute company-wide projects.
  • Developed and executed a 10DLC registration process in order to ensure customers maintain texting capabilities.
  • Increased 10DLC registered traffic by 75%.

VOIP Onboarding Technician

CallHarbor
Dearborn, MI
02.2022 - 04.2024
  • Led successful client VOIP deployments from start to finish.
  • Consulted with clients to determine their phone system needs.
  • Staged, configured and installed client VOIP phone systems.

VOIP Support Technician

CallHarbor
Dearborn, MI
08.2021 - 02.2022
  • Efficiently resolved technical support issues for clients utilizing Voice Over Internet Protocol technology.
  • Monitored internet connection with network monitoring software to diagnose quality of service issues.
  • Documented troubleshooting procedures to help streamline future customer service interactions.

Computer Science Teaching Assistant

Albion College
Albion, MI
09.2019 - 12.2019
  • Tutored students in computer science topics in weekly office hours.
  • Taught students how to code in Java during weekly labs.

Computer Science Intern

Gentherm
Northville, MI
05.2019 - 08.2019
  • Conducted accurate and detailed data collection using human subjects for a company research project.
  • Provided subjects with orientation and explanation of test procedures and protocols.
  • Compiled and entered data into Excel spreadsheets for up to 4 tests a day, 5 days a week.

Education

Bachelor of Arts - Computer Science

Albion College
Albion, MI

Skills

  • Strong Organizational Skills
  • Critical Thinking
  • Customer Service
  • Working collaboratively
  • Analytical Skills
  • Public Speaking
  • Verbal/Written Communication
  • Multi-tasking
  • Microsoft Office
  • Technical Troubleshooting
  • Project management
  • Processes and procedures

Timeline

VOIP Project Manager

CallHarbor
04.2024 - Current

VOIP Onboarding Technician

CallHarbor
02.2022 - 04.2024

VOIP Support Technician

CallHarbor
08.2021 - 02.2022

Computer Science Teaching Assistant

Albion College
09.2019 - 12.2019

Computer Science Intern

Gentherm
05.2019 - 08.2019

Bachelor of Arts - Computer Science

Albion College

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Anna Kubit