Anna Kubit
Kalamazoo,MI
Overview
6
6
years of professional experience
Work History
VOIP Project Manager
CallHarbor
04.2024 - Current
- Plan, manage and execute company-wide projects.
- Developed and executed a 10DLC registration process in order to ensure customers maintain texting capabilities.
- Increased 10DLC registered traffic by 75%.
VOIP Onboarding Technician
CallHarbor
02.2022 - 04.2024
- Led successful client VOIP deployments from start to finish.
- Consulted with clients to determine their phone system needs.
- Staged, configured and installed client VOIP phone systems.
VOIP Support Technician
CallHarbor
08.2021 - 02.2022
- Efficiently resolved technical support issues for clients utilizing Voice Over Internet Protocol technology.
- Monitored internet connection with network monitoring software to diagnose quality of service issues.
- Documented troubleshooting procedures to help streamline future customer service interactions.
Computer Science Teaching Assistant
Albion College
09.2019 - 12.2019
- Tutored students in computer science topics in weekly office hours.
- Taught students how to code in Java during weekly labs.
Computer Science Intern
Gentherm
05.2019 - 08.2019
- Conducted accurate and detailed data collection using human subjects for a company research project.
- Provided subjects with orientation and explanation of test procedures and protocols.
- Compiled and entered data into Excel spreadsheets for up to 4 tests a day, 5 days a week.
Education
Bachelor of Arts - Computer Science
Albion College
Albion, MISkills
- Strong Organizational Skills
- Critical Thinking
- Customer Service
- Working collaboratively
- Analytical Skills
- Public Speaking
- Verbal/Written Communication
- Multi-tasking
- Microsoft Office
- Technical Troubleshooting
- Project management
- Processes and procedures
Timeline
VOIP Project Manager
CallHarbor
04.2024 - Current
VOIP Onboarding Technician
CallHarbor
02.2022 - 04.2024
VOIP Support Technician
CallHarbor
08.2021 - 02.2022
Computer Science Teaching Assistant
Albion College
09.2019 - 12.2019
Computer Science Intern
Gentherm
05.2019 - 08.2019
Bachelor of Arts - Computer Science
Albion College