Anna Latu- Rosales
Vineyard
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Administration
Tritex Construction
10.2023 - Current
- Handled office administration tasks.
- Supported office administration tasks, such as managing incoming calls, maintaining accurate filing systems, and processing payments.
- Handled office administration and logistics.
- Supported office administration tasks to facilitate seamless daily operations and improve overall workflow.
Supervisor
Discovery Academy
02.2020 - 08.2022
- Managed and supervised staff and students in a therapeutic setting
- Ensured a safe environment and implemented improvement strategies
- Handled administrative tasks including shift preparation, payroll, and training
- Developed and maintained Excel reports
- Coached and supervised team members to outline clear job expectations and conduct reviews.
- Engaged in urgent or escalated issues with clients or co-workers to provide appropriate direction and resolution.
- Oversaw day-to-day operations across multiple departments, ensuring smooth workflow management and adherence to established policies.
Account Manager
Edge Pest Control
04.2019 - 04.2020
- Managed customer accounts and addressed client concerns
- De-escalated situations with professionalism and provided quick solutions
- Handled inbound and outbound calls
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Paralegal
Lexington Law
10.2018 - 12.2018
- Managed client cases and provided updates
- Offered customer service in credit repair inquiries
- Handled inbound calls and data entry
- Edited and proofread legal documents to verify accuracy.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
Customer Service Representative
Results Companies
01.2018 - 06.2018
- Provided information on billing and managed accounts
- Pitched sales packages and upgraded customer accounts
- Handled inbound and outbound calls
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor of Science - Psychology
Utah Valley University
Orem, UT12-2024
Associate of Science - Criminal Science
Utah Valley University
Orem, UT05-2023
Skills
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Documentation and reporting
- Strategic planning
- Relationship building
Certification
- Certificate of Proficiency in Criminal Justice
- Med Training
Timeline
Office Administration
Tritex Construction
10.2023 - Current
Supervisor
Discovery Academy
02.2020 - 08.2022
Account Manager
Edge Pest Control
04.2019 - 04.2020
Paralegal
Lexington Law
10.2018 - 12.2018
Customer Service Representative
Results Companies
01.2018 - 06.2018
Bachelor of Science - Psychology
Utah Valley University
Associate of Science - Criminal Science
Utah Valley University
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