Anna Lawrence
Toledo,OH
Summary
Compassionate and organized professional with a background in case management and customer service. Strong in communication and conflict resolution skills, ready to enhance client support and streamline firm processes. What I enjoy most about what I do is being able to assist the public and work cases from start to finish.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Clerk
Lucas County Juvenile Court
Toledo, OH
06.2025 - Current
- Distributed, reviewed, and processed case filings efficiently.
- Maintained accurate case files and records.
- Managed the scheduling of hearings on the magistrate’s calendar's.
- Provided legal information to the public in person and via phone inquiries.
- Assisted in the launch and distribution of CaseLook.
- Completed cash and card transactions.
- Participated in ongoing federal and state training programs.
Shift Lead
Starbucks
Toledo, OH
10.2024 - 06.2025
- Optimized order processing during peak hours.
- Directed adherence to food safety protocols and brand standards.
- Managed and restocked inventory.
- Maintained accurate financial records and reports.
- Elevated customer experience through personalized service.
- Fostered strong team dynamics, adapting roles swiftly to meet fluctuating customer demands.
- Completed cash and card transactions.
Assessment Caseworker
Lucas County Children Services
Toledo, OH
07.2024 - 10.2024
- Managed complex caseloads and conducted family assessments.
- Conducted home visits.
- Arranged services tailored to client needs.
- Performed case documentation.
- Participated in ongoing federal and state training.
Barista
Starbucks
Toledo, OH
12.2021 - 07.2024
- Managed customer orders.
- Elevated customer experience through personalized service.
- Maintained cleanliness and organization standards.
- Fostered team cohesion by mentoring new baristas.
- Contributed to a positive work environment through intentional and attentive interactions with coworkers and customers.
- Completed cash and card transactions.
Summer Victim Advocate Intern
Lucas County Court of Common Pleas
Toledo, OH
06.2023 - 07.2023
- Provided empathetic support to victims through offering resources and guidance throughout legal proceedings.
- Performed case documentation.
- Communicated with victims and families about court dates and processes.
- Coordinated with law enforcement, social services, and legal professionals to create a supportive network for victims.
Education
Post-Bacc Certificate in Law & Paralegal Studies
University of Cincinnati
Online05-2027
Bachelor of Science - Criminal Justice
University of Toledo
Toledo, OH05-2024
Skills
- Case management
- Case documentation
- Legal research
- Client communication
- Conflict resolution
- Customer service
- Organization
- Time management
- Digital literacy
Certification
- Ohio Certified Notary Public
- Lexis Paralegal Mastery Training
- NSLT Legal Technology Certificate
Organizations
- American Bar Association Student Member
Timeline
Clerk
Lucas County Juvenile Court
06.2025 - Current
Shift Lead
Starbucks
10.2024 - 06.2025
Assessment Caseworker
Lucas County Children Services
07.2024 - 10.2024
Summer Victim Advocate Intern
Lucas County Court of Common Pleas
06.2023 - 07.2023
Barista
Starbucks
12.2021 - 07.2024
Post-Bacc Certificate in Law & Paralegal Studies
University of Cincinnati
Bachelor of Science - Criminal Justice
University of Toledo