ANNA LEE
Tampa,FL
Summary
Proactive and goal-driven professional with exceptional time management and problem-solving abilities. Known for reliability, adaptability, and a strong capacity to quickly learn new concepts. Committed to fostering team success and contributing to organizational growth. Skilled in delivering outstanding customer service, effective communication, and collaborating seamlessly within teams.
Overview
14
14
years of professional experience
Work History
Visual Commercial
Zara
Tampa, FL
10.2021 - Current
- Revitalized store aesthetics, enhancing customer experience and visual appeal
- Boosted sales through strategic merchandising and restocking efforts
- Built strong customer relationships through attentive assistance and service
- Solved merchandising issues, ensuring optimal product visibility
- Increased store cleanliness, contributing to a pleasant shopping environment
- Boosted store revenue by providing exceptional customer service and effectively managing inventory
Import Coordinator
Frontier Logistics Services
Gardena, USA
07.2019 - 11.2020
- Spearheaded daily shipment tracking operations, ensuring punctual client updates
- Administered import documentation like ISF's, BL's, and Commercial Invoices, guaranteeing compliance and precision
- Provided swift response to emails and calls, promoting effective communication
- Directed timely and accurate billing of customers and vendors, boosting financial efficiency
- Advised customers on transportation options, types of carriers or shipping routes.
- CargoWise system knowledge.
Ocean Import Coordinator
J&J Auto Trading
Seoul, South Korea
04.2011 - 12.2017
- Managed customer inquiries and order processing, ensuring a smooth customer journey
- Negotiated freight contracts, optimizing transportation costs and delivery times
- Generated and organized invoices for auto parts, streamlining the billing process
- Resolved customer complaints effectively, improving customer satisfaction
- Prepared and reviewed monthly reports, ensuring financial accuracy
- Coordinated shipments of product from country of origin to final destination by both air and land transport.
Education
Bachelor of Arts -
Far Eastern Technical University
01.2008
Skills
- Customer service
- Time management
- Computer literacy
- Fast learner
- Multitasking
- Teamwork and collaboration
- Creativity
Languages
Russian
Native or Bilingual
English
Native or Bilingual
Timeline
Visual Commercial
Zara
10.2021 - Current
Import Coordinator
Frontier Logistics Services
07.2019 - 11.2020
Ocean Import Coordinator
J&J Auto Trading
04.2011 - 12.2017
Bachelor of Arts -
Far Eastern Technical University