Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ANNA LEE

Tampa,FL

Summary

Proactive and goal-driven professional with exceptional time management and problem-solving abilities. Known for reliability, adaptability, and a strong capacity to quickly learn new concepts. Committed to fostering team success and contributing to organizational growth. Skilled in delivering outstanding customer service, effective communication, and collaborating seamlessly within teams.

Overview

14
14
years of professional experience

Work History

Visual Commercial

Zara
Tampa, FL
10.2021 - Current
  • Revitalized store aesthetics, enhancing customer experience and visual appeal
  • Boosted sales through strategic merchandising and restocking efforts
  • Built strong customer relationships through attentive assistance and service
  • Solved merchandising issues, ensuring optimal product visibility
  • Increased store cleanliness, contributing to a pleasant shopping environment
  • Boosted store revenue by providing exceptional customer service and effectively managing inventory

Import Coordinator

Frontier Logistics Services
Gardena, USA
07.2019 - 11.2020
  • Spearheaded daily shipment tracking operations, ensuring punctual client updates
  • Administered import documentation like ISF's, BL's, and Commercial Invoices, guaranteeing compliance and precision
  • Provided swift response to emails and calls, promoting effective communication
  • Directed timely and accurate billing of customers and vendors, boosting financial efficiency
  • Advised customers on transportation options, types of carriers or shipping routes.
  • CargoWise system knowledge.

Ocean Import Coordinator

J&J Auto Trading
Seoul, South Korea
04.2011 - 12.2017
  • Managed customer inquiries and order processing, ensuring a smooth customer journey
  • Negotiated freight contracts, optimizing transportation costs and delivery times
  • Generated and organized invoices for auto parts, streamlining the billing process
  • Resolved customer complaints effectively, improving customer satisfaction
  • Prepared and reviewed monthly reports, ensuring financial accuracy
  • Coordinated shipments of product from country of origin to final destination by both air and land transport.

Education

Bachelor of Arts -

Far Eastern Technical University
01.2008

Skills

  • Customer service
  • Time management
  • Computer literacy
  • Fast learner
  • Multitasking
  • Teamwork and collaboration
  • Creativity

Languages

Russian
Native or Bilingual
English
Native or Bilingual

Timeline

Visual Commercial

Zara
10.2021 - Current

Import Coordinator

Frontier Logistics Services
07.2019 - 11.2020

Ocean Import Coordinator

J&J Auto Trading
04.2011 - 12.2017

Bachelor of Arts -

Far Eastern Technical University
ANNA LEE