Summary
Overview
Work History
Education
Skills
Certification
Languages
Leadership
Timeline
Generic

Anna LeHoty

Avon Lake

Summary

Dynamic and empathetic professional with a strong work ethic, honed at several companies around Avon Lake. Proven ability to enhance customer satisfaction through exceptional service and problem-solving skills. Adept at time management and team collaboration, fostering positive relationships while ensuring satisfactory performance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Babysitter

Families Around Avon Lake
07.2021 - Current
  • Communicated positively with children and guardians.
  • Played games, worked on puzzles, and read books to young children.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
  • Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
  • Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
  • Planned fun outings and educational activities to keep children entertained.
  • Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
  • Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.

Insider

Romeos Pizza
06.2022 - 01.2025
  • Enhanced customer satisfaction by consistently providing high-quality food products and maintaining a clean, organized workspace.
  • Worked effectively in fast-paced environments.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Maintained a safe work environment by strictly adhering to food safety guidelines and sanitation protocols.
  • Increased kitchen efficiency by multitasking and prioritizing tasks based on urgency and importance.
  • Demonstrated creativity in designing visually appealing plating presentations that enhanced overall dining experience for guests.
  • Contributed to a positive work culture by fostering strong relationships with colleagues and maintaining a professional attitude in high-stress situations.
  • Trained new team members on food preparation techniques, equipment usage, and safety protocols for seamless integration into the workforce.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.

Server

Independence Village of Avon Lake
04.2023 - 01.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Ticket Taker

Avon Lake High School Athletics Department
09.2020 - 06.2023
  • Enhanced customer experience by providing friendly and efficient ticket-taking services.
  • Maintained accurate records of attendance by diligently scanning tickets at the entrance.
  • Assisted in resolving patron issues, demonstrating excellent problem-solving skills and professionalism.
  • Ensured guest satisfaction with prompt assistance in navigating the venue or addressing concerns regarding their tickets.

Runner/Cashier

Dairy Queen
06.2021 - 08.2021
  • Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
  • Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
  • Handled high-pressure situations calmly and effectively, showcasing resilience even during challenging times.
  • Greeted customers and provided outstanding customer service.
  • Answered customer questions about food and beverage items and assisted with menu selections.

Education

No Degree - Music Education

Bowling Green University
Bowling Green, Ohio
05-2028

Skills

  • Patience and empathy
  • Problem-solving
  • Time management
  • Strong work ethic
  • Customer service
  • Team collaboration
  • Cash management

Certification

  • CPR Training - Red Cross
  • Babysitting Training - Red Cross

Languages

English
Native or Bilingual
French
Limited Working

Leadership

  • Historian for the Bowling Green State Univeristy Student Percussion Association.
  • Junior Representative of the Avon Lake High School Pep Club.
  • Vice President for the Avon Lake High School Pep Club.
  • Section Leader in the Avon Lake Marching Shoremen.
  • Equipment Manager for the Avon Lake Marching Shoremen.
  • Junior Representative for the Avon Lake Marching Shoremen.


Timeline

Server

Independence Village of Avon Lake
04.2023 - 01.2024

Insider

Romeos Pizza
06.2022 - 01.2025

Babysitter

Families Around Avon Lake
07.2021 - Current

Runner/Cashier

Dairy Queen
06.2021 - 08.2021

Ticket Taker

Avon Lake High School Athletics Department
09.2020 - 06.2023

No Degree - Music Education

Bowling Green University

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Anna LeHoty