Anna Letonja
San Jose,CA
Summary
Hi, I'm someone who truly enjoys working with others—whether it's caring for animals or helping people grow. In my time as a Pet Care Specialist at PetSmart and managing dog adoption events, I learned how to be patient, organized, and reliable. Those experiences taught me how to connect with others, handle responsibility, and stay calm under pressure. Now, I’m excited to bring those same skills to working with kids in an after-school program. I love creating a fun, safe space where young people can feel supported, be themselves, and learn something new every day.
Overview
3
3
years of professional experience
Work History
Petcare Specialist
petsmart
San Jose, CA
04.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Greeted customers warmly upon arrival and responded promptly to inquiries about products or services available at the facility.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Maintained records of animal histories, medications, treatments, and other important information related to their care.
- Handled customer complaints professionally in order to resolve issues quickly and efficiently.
Adoption Event Manager
PawsitiveConnections
San Jose, CA
11.2021 - Current
- Implemented quality control measures to uphold company standards.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Recruited and hired qualified candidates to fill open positions.
- Monitored staff performance and addressed issues.
- Produced screenings and evaluation tools to measure success of volunteer programs.
- Provided support to volunteers in order to maximize their effectiveness.
- Planned, developed and implemented strategies for successful recruitment of new volunteers.
- Provided hands-on and proactive leadership to community services staff.
- Established and maintained relationships to meet community needs and avoid service duplication.
Education
High School Diploma -
Pioneer Highschool
San Jose05-2024
Skills
- Communication skills
- Customer service
- Team leadership
- Problem solving
- Conflict resolution
- Team building
- Event management
- Community engagement
Accomplishments
I have volunteered every saturday for the past 4 years and have collected over 1,400+ volunteer hours as a result.
Languages
English
Professional
German
Professional
Timeline
Petcare Specialist
petsmart
04.2024 - Current
Adoption Event Manager
PawsitiveConnections
11.2021 - Current
High School Diploma -
Pioneer Highschool
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