Kathryn Pelcha
Summary
Organized and dedicated, providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple concurrent tasks. Self-motivated work ethic with the ability to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Petcare Specialist
Petsmart
Tigard, OR
06.2010 - 03.2020
- Perform general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting up to 50 visitors daily.
- Collaborated with veterinarians to address any health concerns or emergencies promptly.
- Completed routine check-ups to assess animal health and chronic or acute concerns.
- Documented pet care activities, immunizations and treatments delivered.
- Participated in special events focused on community outreach and education about proper pet care.
- Contributed to business growth by fostering strong relationships with clients.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Greeted customers entering store and responded promptly to customer needs.
- Kept kennels clean, tidy and spaces stocked with items for pet or staff needs.
Hostess
Marie Callender's Restaurant & Bakery
Beaverton, OR
06.2005 - 05.2010
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Education
Bachelor of Science - Animal Sciences
Oregon State University
Corvallis, OR06.2009
High School Diploma -
Sunset High School
Beaverton, OR06.2005
Skills
- Excellent customer service
- Strong communication skills with general public and team
- Restocking supplies
- Familiarity with counting money, keeping detailed records and writing daily reports
- Professional phone etiquette
- Scheduling
- Process optimization
- Meeting time sensitive deadlines
- Learning computer skills, independently
Relevant Skills
- Expertise in customer service and file management.
- High attention to detail and strong organizational skills.
- Capable of handling multiple projects simultaneously with a high degree of accuracy.
- Dependable listening skills and positive attitude
- Problem-solving skills
Timeline
Petcare Specialist
Petsmart
06.2010 - 03.2020
Hostess
Marie Callender's Restaurant & Bakery
06.2005 - 05.2010
Bachelor of Science - Animal Sciences
Oregon State University
High School Diploma -
Sunset High School