Kathryn Pelcha
Summary
Organized and dedicated, providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple concurrent tasks. Self-motivated work ethic with the ability to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Petcare Specialist
Petsmart
06.2010 - 03.2020
- Perform general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting up to 50 visitors daily.
- Collaborated with veterinarians to address any health concerns or emergencies promptly.
- Completed routine check-ups to assess animal health and chronic or acute concerns.
- Documented pet care activities, immunizations and treatments delivered.
- Participated in special events focused on community outreach and education about proper pet care.
- Contributed to business growth by fostering strong relationships with clients.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Greeted customers entering store and responded promptly to customer needs.
- Kept kennels clean, tidy and spaces stocked with items for pet or staff needs.
Hostess
Marie Callender's Restaurant & Bakery
06.2005 - 05.2010
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Education
Bachelor of Science - Animal Sciences
Oregon State University
Corvallis, OR06.2009
High School Diploma -
Sunset High School
Beaverton, OR06.2005
Skills
- Excellent customer service
- Strong communication skills with general public and team
- Restocking supplies
- Familiarity with counting money, keeping detailed records and writing daily reports
- Professional phone etiquette
- Scheduling
- Process optimization
- Meeting time sensitive deadlines
- Learning computer skills, independently
Relevant Skills
- Expertise in customer service and file management.
- High attention to detail and strong organizational skills.
- Capable of handling multiple projects simultaneously with a high degree of accuracy.
- Dependable listening skills and positive attitude
- Problem-solving skills
Timeline
Petcare Specialist
Petsmart
06.2010 - 03.2020
Hostess
Marie Callender's Restaurant & Bakery
06.2005 - 05.2010
Bachelor of Science - Animal Sciences
Oregon State University
High School Diploma -
Sunset High School
Similar Profiles
Kevin BedollaKevin Bedolla
Pet Specialist at PetSmartPet Specialist at PetSmart
Mehkiyah KearneyMehkiyah Kearney
Casher at PetSmartCasher at PetSmart
Ryan MajorsRyan Majors
Pet Care Associate at PetSmartPet Care Associate at PetSmart
Avery Da SilvaAvery Da Silva
Pet Care Associate at PetSmartPet Care Associate at PetSmart
Jackzen NeeleyJackzen Neeley
Petcare Specialist at PetsmartPetcare Specialist at Petsmart