Anna Lewis
Milner
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
BCforward / Conduent
Milner
08.2024 - Current
- Answer inbound calls from State benefit Cardholders who need assistance with their benefits card.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Analyze transactions ledger data to determine whether or not a transaction error has occurred and determine the correct method to use for the error to be corrected.
WFH Customer Service Representative
Jobsource / Datafied (will rehire)
Milner
08.2024 - 05.2025
- Collected, sorted, and distributed incoming correspondence and reports related to medical records.
- Coordinated with healthcare providers to clarify unclear or incomplete information in records.
- Processed and responded to external requests for medical records following established protocols.
WFH Customer Service Representative
Insight global / United healthcare (will rehire)
Milner
10.2023 - 12.2023
- Coordinated and scheduled appointments for United Healthcare
- Efficiently managed inbound and outbound calls
- Resolved insurance issues, improving customer satisfaction
- Used problem-solving skills to navigate complex insurance matters
- Increased operational efficiency by effectively handling customer inquiries
Remote Customer Service Representative (WFH)
TelAffects
Milner
06.2023 - 10.2023
- Handle billing situations with Business Partners.
- Provide Business Partners with payment plans and other products and services.
- Report power outages and restore electricity for Business Partners.
- Efficiently managed billing issues, ensuring timely resolutions for Business Partners.
- Facilitated seamless power restoration, enhancing partner satisfaction and operational continuity
Capstone Receiving Clerk
Dollar General warehouse
Jackson
10.2022 - 05.2023
- Data entry Streamlined data entry processes, enhancing workflow efficiency at Dollar General Warehouse.
- Enhanced data accuracy by 30% through meticulous verification as Capstone Receiving Clerk.
- Drove efficiency by revamping data entry protocols at Dollar General Warehouse.
- Analyzed and resolved discrepancies in shipment records, ensuring data integrity.
Office Project Assistant Manager
Reece Construction
Milner
04.2020 - 09.2022
- Streamlined customer issue resolution, enhancing satisfaction levels.
- Maintained detailed call logs to improve data accessibility and accuracy.
- Partnered with team to elevate call handling efficiency and reduce wait times.
- Implemented new call flow strategies, decreasing average call duration by 15%.
Manager
Great Clips Srp Minnecorp
Milner
07.2006 - 03.2020
- Fostered a collaborative work environment, enhancing staff cohesion.
- Implemented innovative customer service strategies to enhance satisfaction.
- Elevated customer retention by 30% through strategic service improvements.
- Introduced digital booking system, reducing wait times and boosting efficiency.
- Mentored over 20 staff, enhancing team skills and service quality.
- Re-envisioned store layout for optimal flow, increasing daily foot traffic.
Education
Bachelor's degree - Computer Science / Cybersecurity engineering
Southern New Hampshire University
New Hampshire, OH05-2027
Master's degree - Cosmetology
Southern Crescent Technical College
Griffin, GA05.2001
Skills
- Microsoft Excel
- Warehouse
- Order fulfillment
- Administrative
- Manufacturing
- Accounting software
- PowerPoint
- Shipping
- Inventory control
- Computer skills
- Data entry
- Project coordination
- Outlook
- Receiving
- Customer service
- Communication skills
- Accounts receivable
- Phone etiquette
- Word
- Distribution
- Materials handling
- Organizational skills
- Analytics
- Accounting
- Problem solving
- Document control
- Call center procedures
- Positive and professional
- Training development aptitude
- Opening and closing accounts
- Paperwork processing
- Technical support
Personal Information
Title: Customer Service Agent
Timeline
Customer Service Representative
BCforward / Conduent
08.2024 - Current
WFH Customer Service Representative
Jobsource / Datafied (will rehire)
08.2024 - 05.2025
WFH Customer Service Representative
Insight global / United healthcare (will rehire)
10.2023 - 12.2023
Remote Customer Service Representative (WFH)
TelAffects
06.2023 - 10.2023
Capstone Receiving Clerk
Dollar General warehouse
10.2022 - 05.2023
Office Project Assistant Manager
Reece Construction
04.2020 - 09.2022
Manager
Great Clips Srp Minnecorp
07.2006 - 03.2020
Bachelor's degree - Computer Science / Cybersecurity engineering
Southern New Hampshire University
Master's degree - Cosmetology
Southern Crescent Technical College