Anna-Li Claiborne
Canton,MA
Summary
Hospitality professional with over 25 years of experience in both front-of-house and back-of-house operations. Demonstrated expertise in enhancing customer service through diverse roles that contribute to operational excellence. Proven ability to lead teams in delivering exceptional guest experiences and streamline processes for maximum efficiency. Committed to continuous improvement in service standards and operational workflows.
Overview
33
33
years of professional experience
Work History
Server
Saltbox Catering
Concord, MA
01.2020 - Current
- Served high-end clients in exclusive events.
- Arranged private dining experiences.
Baker
Akoko Cafe Vietnamese Bakery
Dorchester , MA
05.2019 - Current
- Followed food safety guidelines while preparing all food items.
- Provided customer service by answering questions about menu items or taking orders from customers.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Server
O Ya Restaurant
Boston, MA
01.2007 - 09.2019
- Assisted in training new servers.
- Provided exceptional services to high-end clients.
- Maintained comprehensive understanding of food pairings with sake offerings.
- Understanding of complex course structures for high-end japenese omakase menus.
Server / Bartender
No. 9 Park
Boston, MA
03.1998 - 01.2007
- Consistently maintained high levels of customer satisfaction through exceptional service.
- Kept current with daily modifications to tasting menus.
- Specialized in curating diverse tasting menu experiences.
Catering Manager
Niche Catour (No. 9 Catering )
Boston, MA
03.2005 - 03.2007
- Oversaw the hiring, training, and supervision of catering staff, promoting a culture of excellence and professionalism.
Food Runner / Server
The Blue Book
Cambridge, MA
04.1992 - 03.1998
- Delivered food to guests in a timely manner while following safety protocols.
- Organized food orders and ensured accuracy of items served to customers.
Education
Culinary Arts
Newbury College
BrooklineHospitality Managment
Boston University
Boston, MATimeline
Server
Saltbox Catering
01.2020 - Current
Baker
Akoko Cafe Vietnamese Bakery
05.2019 - Current
Server
O Ya Restaurant
01.2007 - 09.2019
Catering Manager
Niche Catour (No. 9 Catering )
03.2005 - 03.2007
Server / Bartender
No. 9 Park
03.1998 - 01.2007
Food Runner / Server
The Blue Book
04.1992 - 03.1998
Culinary Arts
Newbury College
Hospitality Managment
Boston University
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