Anna Lim
Boise
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
12
12
years of professional experience
Work History
INTERNET SALES/OFFICE ADMIN
FCI LV, LLC
06.2013 - 04.2021
- developed individually tailored solutions to suit customer needs
- managed social media accounts across multiple platforms
- established and exceeded target sales goals
- filmed, produced, and edited videos
- skilled at working independently and collaboratively in a team environment
CUSTOMER SERVICE SUPERVISOR
VegasTickets.com
11.2011 - 03.2014
- managed and adjusted ticket pricing according to market value
- built and maintained rapport with local and domestic box offices
- responsible for obtaining hard-to-find tickets to high profile or sold out events around the world
- increased sales revenue by consistently meeting and exceeding sales targets
QUALITY ASSURANCE/MANAGER/TRAINER
Sitel
11.2008 - 10.2011
- resolved all escalated customer concerns and complaints in an efficient and timely manner
- managed team of 15 individuals
- responsible for boosting team morale, oversaw daily operations, reduced overall office expenditures
- developed and presented training material to new hires
- ensured quality assurance on incoming calls
Education
High School Diploma -
Liberty High School
Henderson, NV06.2006
Skills
- Training, supervisory, and managerial skills
- Social media management skills
- Customer relations expert
- Problem-solving
- Attention to detail
- Time management
- Organizational skills
- Calm under pressure
- Excellent communication
- Decision-making
Timeline
INTERNET SALES/OFFICE ADMIN
FCI LV, LLC
06.2013 - 04.2021
CUSTOMER SERVICE SUPERVISOR
VegasTickets.com
11.2011 - 03.2014
QUALITY ASSURANCE/MANAGER/TRAINER
Sitel
11.2008 - 10.2011
High School Diploma -
Liberty High School
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