Anna Loehr
Soldotna,Alaska
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
9
9
years of professional experience
Work History
Barista
On Point Espresso
Soldotna, AK
10.2024 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
Emergency Department Technician
Central Peninsula General Hospital
Soldotna, AK
02.2017 - 10.2024
- Work with doctors and nurses and provide technical support for patient care
- Clean and stock rooms and carts with appropriate medical supplies and equipment
- Transport patients to other departments in the hospital
- Other duties as assigned
Manager
McDonald's
Soldotna, AK
05.2016 - 03.2018
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Education
Psychology -
Bemidji state university
Bemidji01.2022
Highschool Diploma -
I.D.E.A
Soldotna05.2017
Skills
- Detailed Oriented
- Interpersonal Skills
- Management Skills
- Cash Handling
- Menu Memorization
- Excellent math skills
- Positive and professional
- Product Upselling
References
- Jayden Zimmer 907-953-6128
- Tobias Randall 907-290-0972
- Leah Presley 907-231-6063
Timeline
Barista
On Point Espresso
10.2024 - Current
Emergency Department Technician
Central Peninsula General Hospital
02.2017 - 10.2024
Manager
McDonald's
05.2016 - 03.2018
Psychology -
Bemidji state university
Highschool Diploma -
I.D.E.A