Anna Lopez Parra
Phoenix,AZ
Summary
I am an experienced professional with a background at Starbucks and CCS Facility Services, where I have developed strong skills in problem resolution and safety compliance. I am recognized for improving team collaboration and maintaining high standards in facility management. Bilingual in Spanish, I excel at prioritizing tasks and fostering positive customer interactions to ensure satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Barista
Starbuck
05.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Facility Manager
CCS Facility Services
02.2019 - 04.2024
- Supervised staff of three in day-to-day activities.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Implemented inventory control systems to track supplies effectively, reducing waste while maintaining optimal stock levels.
Education
BBA - Accounting And Finance
Arizona State University
Tempe, AZSkills
- Proficient in prioritizing tasks
- Attention to detail
- Effective problem resolution
- Adaptive and creative
- Conflict resolution skills
- Proficient in Spanish
Timeline
Barista
Starbuck
05.2024 - Current
Facility Manager
CCS Facility Services
02.2019 - 04.2024
BBA - Accounting And Finance
Arizona State University
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