Kortnie Pavell
Jacksonville,NC
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
9
9
years of professional experience
Work History
Lead Barista / General Manager
Havana 58 Cafe
09.2024 - Current
- Resolved customer complaints effectively, enhancing satisfaction and loyalty through personalized service experiences.
- Developed seasonal drink menus, enhancing customer experience and driving sales growth.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Lead Barista / General Manager
Aquila Coffee
04.2023 - 06.2024
- Led team meetings to communicate goals, address challenges, and foster a collaborative environment.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Managed payroll functions, ensuring timely and accurate processing of employee compensation.
- Managed social media accounts, increasing fan engagement and promoting events.
General Manager
Home Pizza
03.2017 - 06.2024
- Oversaw daily operations to ensure high-quality food preparation and customer service.
- Trained and mentored staff to ensure consistency and quality.
- Developed employee schedules to align workforce with peak business hours, enhancing productivity.
- Accomplished multiple tasks within established timeframes.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Lead Infant Teacher
Heritage Early Learning Center
03.2022 - 04.2023
- Collaborated with parents to discuss child progress, addressing concerns and promoting a supportive learning environment.
- Ensured compliance with health and safety regulations within the classroom setting, maintaining a secure environment for children.
- Contributed to the emotional growth of infants by providing consistent support, care, and encouragement.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Managed inventory of classroom supplies, ensuring all necessary materials were readily available for planned activities and lessons.
Education
Associate of Applied Science - Business Administration And Leadership
Belmont College
Belmont, OH05-2024
Skills
- Proficient in prioritizing tasks
- Effective client communication
- Time management coordination
- Basic bookkeeping expertise
- effective communication
- Skilled at managing multiple tasks
- Experienced with Microsoft Office tools
Timeline
Lead Barista / General Manager
Havana 58 Cafe
09.2024 - Current
Lead Barista / General Manager
Aquila Coffee
04.2023 - 06.2024
Lead Infant Teacher
Heritage Early Learning Center
03.2022 - 04.2023
General Manager
Home Pizza
03.2017 - 06.2024
Associate of Applied Science - Business Administration And Leadership
Belmont College
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