ANNA LUTZ
Newton,N.C.
Summary
Billing and Aging Specialist skilled in logistics operations and customer service. Expertise in managing inventory, optimizing shipping schedules, and ensuring accurate billing procedures, driving efficiency and compliance while enhancing customer satisfaction in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Logistics Coordinator
Mennel Milling & Bakery Mix
Newton , NC
12.2024 - Current
- Coordinated logistics operations for flour and bakery mix distribution.
- Managed inventory levels to ensure timely product availability.
- Collaborated with suppliers to optimize shipping schedules and routes.
- Developed shipment documentation for compliance and tracking purposes.
- Communicated with internal teams to align production and logistics needs.
- Monitored transportation performance and addressed service issues promptly.
- Responded quickly to customer inquiries about order status or changes in schedules.
- Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
- Oversaw loading and unloading activities at warehouses and distribution centers.
- Monitored compliance with safety regulations and quality standards during transport operations.
Billing and Aging Specialist
ProHealthDesk
06.2021 - Current
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Processed and verified invoices to secure accuracy of billing information.
- Identified and resolved patient billing and payment issues.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Resubmitted edited or denied claims to secure reimbursements and minimize outstanding debt.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Examined patients' insurance coverage, deductibles, and carrier payments.
- Posted and adjusted payments from insurance companies.
- Precisely evaluated and verified benefits and eligibility.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Identified and resolved discrepancies between patient information and claims data.
- Calculated financial adjustments, premiums, and refunds in billing system.
- Monitored and updated claims status in claims processing system.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
Patient Service Representative
FryeCare Hickory Family Practice Associates
08.2018 - 06.2021
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Scheduled patient appointment and procedures with Athena.net.
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
- Verified daily doctor schedules and confirmed insurance details to ensure smooth operations.
- Coordinated between patients and healthcare professionals to meet patient needs.
- Accessed patient information through a variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Processed copayments and out-of-pocket charges, ensuring accurate financial transactions.
- Greeted visitors and established the purpose of visit to complete check-in procedure quickly.
- Ensured claims accuracy to facilitate prompt processing, corrected issues and mailed out in a timely manner.
Home furnishings and sleep experience consultant
Ashley HomeStore
02.2018 - 05.2018
- Selling complete furniture solutions and sleep systems to customers.
- Assisted customers with financing, purchasing, and delivery to ensure satisfaction throughout the buying process.
- Greeted guests in retail showroom, identified their motivations for visit, and built lasting customer relationships.
- Utilizing sales and up-selling techniques.
- Maintain customer relationship with follow-up calls upon delivery.
- Recorded potential leads in CRM system to effectively track and manage sales opportunities.
- Marketing new sales, special events, and financing options.
- Increasing personal knowledge of products, sales techniques, and promotions through continuous professional training and development.
- Utilize tablets to verify inventory levels, delivery dates, process finance applications, and complete written sales orders.
Assistant Store Manager
The Children's Place
02.2008 - 01.2018
- Opened a new store location and assisted in training new staff.
- Directed and supervised employees engaged in sales.
- Trained new managers on store procedures and policies to ensure consistency and compliance.
- Trained staff to deliver outstanding customer service.
- Delivered excellent customer service by greeting and assisting each customer.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Design and implement customer satisfaction metrics.
- Reorganized the sales floor to meet company demands.
- Conducted inventory audits to ensure accurate stock levels and reconciled cash receipts.
- Stocked and restocked inventory upon receipt of shipments.
- Completed weekly schedules according to payroll policies.
- Fulfilled customer shipping needs using UPS and USPS methods.
- Contributed to merchandising ideas at team sales meetings.
Education
Bunker Hill High School
Claremont, NC, United StatesSkills
- Logistics software skills
- Document control
- Shipping coordination
- Route optimization
- Inventory control
- Freight billing
- Operations management
- CRM expertise
- Microsoft Office proficiency
- Problem solving
- Team coordination
- Results-oriented approach
- Quick learner
Timeline
Logistics Coordinator
Mennel Milling & Bakery Mix
12.2024 - Current
Billing and Aging Specialist
ProHealthDesk
06.2021 - Current
Patient Service Representative
FryeCare Hickory Family Practice Associates
08.2018 - 06.2021
Home furnishings and sleep experience consultant
Ashley HomeStore
02.2018 - 05.2018
Assistant Store Manager
The Children's Place
02.2008 - 01.2018
Bunker Hill High School