Dayshia Lee Fernandez
Clifton
Summary
Logistics Coordinator with a strong foundation in data analysis and process improvement. Expertise in managing inventory and shipping logistics, driving cost efficiencies while ensuring quality compliance. Adept at analyzing performance metrics to identify opportunities for operational enhancements and streamlined processes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Logistics Coordinator
Jimmy's Gourmet Bakery
Clifton
03.2025 - Current
- Oversaw entire supply chain, planning and managing logistical processes from sourcing to delivery of finished goods, enhancing operational efficiency and cost-effectiveness.
- Coordinated with manufacturers to verify inventory availability and manage stock levels, ensuring timely production and fulfillment.
- Ensured timely and accurate shipments by collaborating with transportation providers to schedule and track deliveries and swiftly resolved shipping errors.
- Managed inventory and warehousing operations by overseeing physical inventory counts, maintaining accurate inventory records, and identifying and resolving discrepancies. This involved optimizing storage procedures and ensuring proper labeling and rotation of goods.
- Delegated tasks efficiently to warehouse staff to optimize productivity.
- Fostered communication and collaboration with suppliers, manufacturers, vendors, and customers to facilitate seamless flow of goods and services.
- Analyzed data to identify performance improvement opportunities and enhance cost efficiencies.
- Conducted data analysis and reporting by monitoring key performance indicators (KPIs) and evaluating data to identify areas for improvement in logistics processes. Prepared reports and recommended corrective actions to enhance efficiency and reduce costs.
- Ensured quality and compliance by maintaining high standards and adhering to relevant regulations, food safety standards (including Kosher certification), company policies, and ISO requirements.
Account Manager
Jimmy's Cookies, LLC
Clifton
09.2023 - Current
- Cultivated strong customer relationships, addressing needs while generating additional business through upselling and cross-selling.
- Utilized excellent listening, negotiation, and presentation skills to enhance client interactions, prioritizing tasks while applying critical thinking and problem-solving abilities.
- Formulated account strategies to optimize client experiences and satisfaction.
- Pursued sales opportunities to increase revenue across key accounts.
- Executed strategic initiatives that contributed to revenue growth and improved client retention.
- Negotiated contracts and agreements to align with company policies and customer needs.
- Addressed and resolved client complaints and concerns promptly and effectively.
- Monitored account performance to identify trends and areas of improvement.
- Implemented cost-saving measures to improve operational efficiency.
Logistics Coordinator
Sigma Stretch Film
Lyndhurst
07.2022 - 07.2023
- Oversaw all aspects of supply chain management, guaranteeing a smooth flow of raw materials and final products from suppliers to retailers and customers.
- Facilitated logistics operations across warehouse, transportation, and customer service to streamline processes.
- Negotiated with manufacturers, suppliers, vendors, and retailers to enhance partnerships and optimize logistics flows.
- Managed orders and coordinated stock of materials and equipment to meet company needs efficiently.
- Coordinated facility-related projects, managed contractor bids, and maintained vendor relationships to ensure operational continuity.
Export Coordinator
Penta International Corporation
Livingston
10.2021 - 06.2022
- Coordinated shipment logistics and tracked deliveries, managing customs clearance documentation and communicating updates to clients and managers.
- Handled certificates of analysis (COAs), health certificates, AES filings, and bills of lading (BOLs).
- Executed tasks to prepare cargo for international shipping, including documentation and planning optimal shipment routes.
- Maintained accurate shipping records and monitored shipment progress to ensure compliance with company policies.
Customer Service Specialist/Supervisor
The Home Depot
Passaic
03.2021 - 09.2021
- Provided customer support by addressing complaints and inquiries, informing customers about products and services, processing orders, and managing returns to enhance overall satisfaction.
- Facilitated customer understanding of products and services through effective communication and support, directly contributing to increased sales.
- Led the timely and accurate fulfillment of all special order and installation projects from initiation to completion, ensuring complete customer satisfaction.
Warehouse Manager
SNS NORTH
Clifton
08.2019 - 03.2021
- Supervised facility activities, ensuring efficient operations, organized storage, and optimal team performance.
- Managed scanning of goods into UPS and FedEx systems, ensuring accurate processing and timely shipping.
- Coordinated the transport of orders being shipped or received, managing paperwork such as bills of lading (BOLs), invoices, and AES filings.
- Scheduled pickups for shipments, both domestic and international, coordinating with various trucking carriers or freight forwarders.
- Processed paperwork and communicated with vendors via email and fax, facilitating smooth operational flows.
- Supplied labels, seals, and documentation for shipments.
Assistant Store Manager
B P GAS STATION
Passaic
03.2018 - 07.2019
- Implemented and enforced site operations, managed customer service, cash management, hiring and training staff, and product ordering while ensuring compliance and maintaining a clean, safe environment.
- Supervised daily operations to ensure smooth store functionality.
- Trained and mentored staff on customer service best practices.
- Monitored inventory levels and placed supply orders.
Education
Associate Degree - Administration Office Business
Career School American Institute
Clifton07-2020
High school - Passaic
Passaic High School
Passaic06-2016
Skills
- Logistics coordination
- Filing
- Food logistics
- Pivot tables
- Computer Skills
- Presentation software
- Sales software expertise
- B2B sales
- Closing sales
- File management
- Google Sheets
- Email communication
- 3PL experience
- Office (as sales environment)
- Tech sales experience
- Microsoft Access
- Microsoft Outlook
- Forecasting
- Food Service
- Receiving
- Paylocity
- FedEx Ship Manager
- Stocking
- Technical Proficiency
- Staff scheduling
- Logistics troubleshooting
- Logistics sales
- Salesforce
- Process Improvement
- AI
- State tax
- Office administration
- Microsoft Teams
- Order confirmation
- Materials Handling
- Customer relationship building
- Staffing management
- Account management
- Financial services
- Digital marketing
- Accounts receivable
- Invoice data entry
- Objection handling
- Microsoft Outlook Calendar
- Sage
- Pricing
- Appointment scheduling
- MacOS
- Payment voucher issuance
- Task prioritization
- Freight Experience
- Data analysis
- Phone communication
- International trade regulations
- Oracle
- Project management
- Order Picking
- Warehouse management
- Phone interaction
- Contracts
- Corporate training experience
- Microsoft Powerpoint
- SAP ERP
- Math
- Wireless sales
- 3PL
- Cleaning
- Long-term care
- Warehouse operations
- Customer Service
- Sales strategy
- Microsoft Office
- Inside sales
- Client engagement
- Adobe Acrobat
- Healthcare logistics
- E-commerce
- Computer operation
- Contract management
- Admin support
- Scripting
- Microsoft Word
- Customer support
- Deal closing
- Transportation planning
- Tax preparation software
- Trade compliance
- Client relationship management
- Data input
- Computer Networking
- Business Development
- Negotiation
- Warehouse supervisor experience
- Order Picker Experience
- Quality assurance
- Logistics administration
- Order Entry
- QuickBooks
- Microsoft Excel
- Clerical experience
- Communication
- Multi-line phone systems
- Cold calling
- Client communication
- Logistics Transportation documentation for distribution operations
- NetSuite
- Administration Skills
- Stakeholder communication
- Negotiation skills
- EDI
- Tracking
- Windows
- Grammar
- Logistics sales
- Supply chain transportation management
- Prospecting
- Warehouse Management
- Truckload (TL) logistics
- Productivity software
- Interpersonal communication
- Communication skills
- Teamwork
- Forklift
- Accountability
- Conducting sales calls
Languages
Bilingual
Languages
Spanish
Native/ Bilingual
English
Full Professional
Certification
- CPR
Timeline
Logistics Coordinator
Jimmy's Gourmet Bakery
03.2025 - Current
Account Manager
Jimmy's Cookies, LLC
09.2023 - Current
Logistics Coordinator
Sigma Stretch Film
07.2022 - 07.2023
Export Coordinator
Penta International Corporation
10.2021 - 06.2022
Customer Service Specialist/Supervisor
The Home Depot
03.2021 - 09.2021
Warehouse Manager
SNS NORTH
08.2019 - 03.2021
Assistant Store Manager
B P GAS STATION
03.2018 - 07.2019
Associate Degree - Administration Office Business
Career School American Institute
High school - Passaic
Passaic High School