Shu Yan
Chino Hills,CA
Summary
Well-qualified logistics coordinators proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
11
11
years of professional experience
Work History
Logistics Coordinator
CITY OCEAN INTERNATIONAL INC
08.2013 - Current
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Generated documentation and information required for customer shipments.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
Education
School of Finance
Nanjing University of Finance & Economics
NANJING, CHINASkills
- Operational Efficiency
- Motivational attitude
- Scheduling Coordination
- Workforce Management
- Team Training
- Customer relationship development
- Project Planning
- Customer Relations
- Logistics Oversight
- Staff Supervision
- Logistics expertise
- Logistics Coordination
- Process Improvement
- Issue Research
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Professional Working
English
Professional Working
Timeline
Logistics Coordinator
CITY OCEAN INTERNATIONAL INC
08.2013 - Current
School of Finance
Nanjing University of Finance & Economics
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