Jennifer Whitson
Janesville,WI
Summary
Dynamic Logistics Coordinator at Kenco Logistics with a proven track record in optimizing supply chain operations and reducing costs through strategic transportation planning. Adept at problem-solving and fostering interdepartmental collaboration, I enhanced shipment accuracy and improved customer satisfaction by implementing effective logistics strategies.
Overview
15
15
years of professional experience
Work History
Logistics Coordinator
Kenco Logistics
Janesville, WI
10.2023 - 04.2026
- Coordinated logistics to improve shipment schedules and assist with timely deliveries.
- Supported inventory management through warehouse systems to maintain product stock.
- Contributed to transportation planning that lowered expenses and enhanced service quality.
- Aided cross-functional teams in optimizing supply chain workflows to increase efficiency.
- Coordinated logistics operations to optimize shipment schedules and improve delivery timelines.
- Managed inventory levels using warehouse management systems to ensure product availability.
- Assisted in developing transportation plans that reduced costs and improved service quality.
- Collaborated with cross-functional teams to streamline supply chain processes and enhance efficiency.
- Analyzed shipping data to identify trends, driving improvements in logistics strategies.
- Led initiatives to enhance communication between vendors and internal departments for timely updates.
- Implemented process improvements that increased accuracy in order processing and tracking systems.
- Tracked orders and notified customers of status or potential delays.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Improved order accuracy through meticulous data entry and verification processes.
- Reduced transportation costs by negotiating favorable contracts with carriers.
- Implemented a warehouse organization system that increased storage capacity and accessibility.
- Optimized transportation strategies by analyzing route performance data and adjusting plans accordingly.
- Continuously monitored performance metrics, identifying areas for improvement within the logistics process.
Office Administrator
Kenco Logistics
Janesville, WI
02.2023 - 04.2026
- Coordinated office operations to streamline workflow and enhance communication among team members.
- Managed scheduling and appointment logistics to optimize executive time management.
- Assisted in maintaining accurate records and documentation for compliance and reporting purposes.
- Developed efficient filing systems to improve document retrieval and organization.
- Supported inventory management processes, ensuring timely restocking of office supplies.
- Implemented office procedures that increased operational efficiency and reduced delays in service delivery.
- Trained new staff on administrative protocols and company policies to ensure consistency in operations.
- Collaborated with cross-functional teams to facilitate project completion and improve inter-departmental communication.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reconciled account files and produced monthly reports.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Facilitated transition to remote work by setting up efficient virtual office systems, maintaining productivity during challenging times.
- Assisted in creation of performance reports, providing insights that informed management decisions.
- Led organization of annual corporate events, coordinating logistics to ensure seamless execution.
- Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.
- Oversaw inventory management, ensuring office supplies were adequately stocked without overordering.
- Maintained confidentiality of sensitive information, adhering to strict data protection policies.
- Implemented digital document management system, reducing paper waste and promoting environmental sustainability.
- Supported onboarding process for new hires, facilitating smooth transition into team.
- Fostered positive work environment by organizing team-building activities, leading to increased employee satisfaction and retention.
- Managed executive travel arrangements, optimizing itineraries for cost-effectiveness and time management.
- Coordinated office maintenance and repairs, ensuring safe and pleasant working environment.
- Streamlined appointment scheduling for executives, optimizing their daily agendas for maximum productivity.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Kept high average of performance evaluations.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Interceded between employees during arguments and diffused tense situations.
Quality Control Technician
SSI
Janesville, WI
08.2021 - 01.2023
- Conducted routine inspections to ensure compliance with quality standards.
- Documented test results and maintained accurate records for traceability.
- Collaborated with production teams to address quality issues promptly.
- Utilized inspection tools such as calipers, micrometers, and gauges effectively.
- Assisted in developing and implementing quality control procedures.
- Trained new staff on quality assurance protocols and best practices.
- Analyzed data trends to identify areas for process improvement.
- Maintained quality documentation and records for conformance with relevant standards.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Performed thorough inspections of incoming materials and outgoing products.
- Enhanced product quality by conducting comprehensive inspections and identifying defects in a timely manner.
- Maintained accurate records of all quality control activities, ensuring easy retrieval for audits or management inquiries.
- Proposed corrective actions to address recurring quality issues.
- Trained new team members on proper quality control techniques, fostering a culture of excellence within the department.
- Tested and evaluated product precision against specifications to reduce discrepancies.
- Assisted management in maintaining ISO certification through diligent documentation and adherence to established protocols.
- Reduced customer complaints by proactively addressing potential issues before products left the facility.
- Improved communication between departments by acting as a liaison between production and engineering teams on quality matters.
- Developed and implemented quality control processes to meet product standards.
- Implemented process improvements for increased efficiency and reduced waste in quality control procedures.
- Conducted thorough root cause analysis for recurring issues, leading to targeted corrective actions and continuous improvement.
Machine Operator
CPT Go Green
Janesville, WI
07.2018 - 06.2021
- Operated machinery to ensure efficient production processes and maintain quality standards.
- Conducted routine maintenance checks to optimize equipment performance and minimize downtime.
- Collaborated with team members to troubleshoot issues and implement effective solutions.
- Monitored production flows, adjusting machine settings as needed for optimal output.
- Adhered to safety protocols and operational procedures, promoting a safe working environment.
- Assisted in training new operators on machinery functions and safety practices.
- Documented production data accurately for tracking performance and compliance purposes.
- Identified opportunities for process improvements, contributing to enhanced operational efficiency.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Ensured accurate documentation of production data for analysis and continuous improvement efforts.
- Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.
Supervisor
TA Truck Stop
Janesville, WI
12.2016 - 06.2018
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored staff on operational procedures and customer service best practices.
- Implemented process improvements to enhance efficiency in workflow management.
- Monitored inventory levels and coordinated timely replenishment of stock.
- Resolved customer inquiries and complaints, ensuring high satisfaction levels.
- Conducted regular performance evaluations for team members to promote development.
- Maintained accurate records of transactions and employee performance metrics.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Shipping/Receiving Manager
Hurley Water Filtration Company
Alsip, IL
05.2011 - 10.2016
- Oversaw daily shipping and receiving operations, ensuring timely and accurate order fulfillment.
- Streamlined inventory management processes, reducing discrepancies and improving stock accuracy.
- Trained and mentored staff on best practices for shipping procedures and safety protocols.
- Implemented new software tools to enhance tracking of shipments and inventory levels.
- Developed standard operating procedures for efficient loading and unloading of materials.
- Coordinated with suppliers to resolve issues related to shipment delays or product quality concerns.
- Analyzed workflow processes to identify opportunities for cost savings and efficiency improvements.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Pulled, verified, and packaged items for shipment.
- Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Created effective communication channels between warehouse staff, management, and customers to address concerns promptly and maintain smooth operations.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Enhanced shipping efficiency by implementing streamlined processes and procedures.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Reduced shipping errors by implementing a comprehensive quality assurance program.
- Established safety protocols within the workplace, reducing accidents among employees during daily tasks while maintaining OSHA compliance standards.
- Streamlined receiving operations for faster turnaround times and improved customer satisfaction.
- Achieved significant reductions in order fulfillment errors by implementing rigorous quality control checks at multiple stages.
- Established cross-training program for staff, increasing flexibility and resilience of shipping and receiving team.
- Enhanced warehouse efficiency by redesigning layout to streamline flow of goods from receiving to shipping.
- Developed and enforced safety protocols, significantly reducing workplace accidents in shipping and receiving areas.
- Coordinated with transportation providers to ensure timely pick-ups and deliveries, improving customer satisfaction with reliable service.
Education
High School Diploma -
Crown Point High School
Crown Point05-1988
Skills
- Problem-solving
- Decision-making
- Logistics analysis
- Customer service
- Shipment coordination
- Shipment tracking
- Invoicing and shipping documentation
- Transportation planning
- Warehousing processes
- Scheduling coordination
- Punctual and dependable
- Shipping documentation
- Supply chain operations
- Shipping procedures
- Freight negotiation
- Driver scheduling
- Inventory management
- Materials handling
- Inventory management procedures
- Analytical thinking
- Client relations
- Sales support
- Process optimization
- Purchase orders
- Inventory control
- Operational efficiency
- Efficiency improvement
- Spreadsheet tracking
- Fleet management
- Load planning support
- Quality control analysis
- Items inspection
- Company procedure adherence
- OSHA compliance
- Motivational leadership
- Software expertise
- Stress management
- Performance management
- Route optimization
- Cost control
- Project assignments
- Delivery tickets
- Emergency readiness
- Shipping and receiving
- Verbal and written communication
- Team building
- Cost reduction strategies
- Training and leadership
- Communication
- Delivery confirmation
- Carrier collaboration
- Warehouse and transportation operations
- Attention to detail
- Customer service skills
- Data entry
- Customer relations
- Quality assurance
- Document preparation
- Critical thinking
- Schedule coordination
- Flexibility and adaptability
- Logistics process improvement
- Cost reduction
- Interdepartmental collaboration
- Strategic planning
- Vendor relationship management
- Progress tracking
- Warehouse management systems
- Desktop and laptop computers
- Maintenance planning
- Word processing
- Materials and supply allocation
- Work delegation and tracking
- Oral presentation
- Customer needs assessment
Timeline
Logistics Coordinator
Kenco Logistics
10.2023 - 04.2026
Office Administrator
Kenco Logistics
02.2023 - 04.2026
Quality Control Technician
SSI
08.2021 - 01.2023
Machine Operator
CPT Go Green
07.2018 - 06.2021
Supervisor
TA Truck Stop
12.2016 - 06.2018
Shipping/Receiving Manager
Hurley Water Filtration Company
05.2011 - 10.2016
High School Diploma -
Crown Point High School