Anna Maentz
Summary
Dedicated Medical Assistant skilled in technical, clerical, and patient support. Strong interpersonal communication skills, with the ability to effectively interact with both patients and staff. Hardworking customer service representative with proven relationship-building and time management skills in fast-paced work environments. Thrives in high-pressure situations and strives to meet customers' needs, drive satisfaction, and promote long-term loyalty.
Overview
11
11
years of professional experience
Work History
Certified Medical Assistant Endocrinology
Asante Physician Partners
Medford, OR
11.2019 - Current
- Relayed messages from patients to physicians about concerns, condition updates, or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces, and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Efficiently performed prior authorizations for multiple medications and medical devices.
- Answered phone calls to provide assistance, information and medical personnel access.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Trained new staff on clinical protocols, EMR systems, patient care procedures, HIPAA compliance, and insurance verification.
- Acted as preceptor for new hires, ensuring smooth onboarding and skill development
Certified Medical Assistant Family Medicine
Asante Physician Partners
Medford, OR
06.2016 - 11.2019
- Worked successfully with diverse groups of coworkers to accomplish goals.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Immunized patients against communicable diseases following CDC guidelines and individual preferences.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Measured vital signs and took medical histories to prepare patients for examination.
- Worked closely with multiple physicians caring for patients with all different diagnosis.
- Prepared "Group Health Classes" for multiple patients and organized the information with the provider.
- Assisted physicians in patient care by transcribing and entering orders into the Electronic Medical Record system.
Server
Schoolhaus Brewhaus
Jacksonville, OR
01.2015 - 06.2016
- Received food orders from individuals and explained offerings.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Education
Some College (No Degree) - Medical Assistance
Abdill Career College Inc
Medford, OR03.2016
Basic Life Support
American Heart Association
High School Diploma -
South Medford High School
Medford OR06.2014
Skills
- Telephone etiquette
- Charting expertise
- Excellent Customer service
- Go-to resource for peer training and onboarding
References
- Roxy Tobar
Co-Worker/Asante Physician Partners
Work: 541-789-8225 Cell: 541-531-5491
- Lucy Ortega, PA
Physician Assistance/Asante Endocrinology
Work: 541-789-8225 Cell: 818-512-5539
Timeline
Certified Medical Assistant Endocrinology
Asante Physician Partners
11.2019 - Current
Certified Medical Assistant Family Medicine
Asante Physician Partners
06.2016 - 11.2019
Server
Schoolhaus Brewhaus
01.2015 - 06.2016
Some College (No Degree) - Medical Assistance
Abdill Career College Inc
High School Diploma -
South Medford High School
Basic Life Support
American Heart Association
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