Anna Marcum
Loris,SC
Summary
Organized Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures.
Overview
5
5
years of professional experience
Work History
Teller/CSR
Anderson Brothers Bank
09.2020 - Current
- Balanced cash drawer daily and resolved discrepancies.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Bank Customer Service Specialist
CresCom Bank
07.2019 - 08.2020
- Provided exceptional customer service by addressing inquiries and concerns in a timely manner.
- Maintained strict adherence to bank policies, procedures, and regulatory requirements for optimal compliance levels.
- Delivered timely responses to email inquiries from clients while managing other daily responsibilities effectively.
- Oversaw account maintenance tasks such as updating personal information or ordering checks for clients, ensuring smooth operations within the branch setting.
- Enhanced customer satisfaction by resolving complex account issues promptly and accurately.
Education
Office Administration - Customer Service
Southeastern Community College
Whiteville, NC05.2019
Skills
- Exceptional customer service
- Strong Work Ethic
- Professionalism and Courtesy
- Excellent time management skills
- Positive
- Cash handling and management
- Friendly
- Patience and Empathy
- Compliance, banking laws, and regulations
- Listening and Comprehension
Timeline
Teller/CSR
Anderson Brothers Bank
09.2020 - Current
Bank Customer Service Specialist
CresCom Bank
07.2019 - 08.2020
Office Administration - Customer Service
Southeastern Community College
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