ANNA MARIA KAZAS
New York,NY
Summary
Results-driven Restaurant Manager with extensive experience in restaurant operations and event coordination. Expertise in optimizing daily operations, managing staff, and delivering exceptional guest experiences. Strong organizational skills support effective problem-solving and high-quality service delivery.
Overview
28
28
years of professional experience
Work History
GENERAL MANAGER
Avenue
New York, NY
01.2020 - 09.2026
- Oversaw daily restaurant operations, ensuring efficient service and high hospitality standards.
- Managed staff scheduling, payroll, and operational needs to optimize service delivery.
- Coordinated staffing and employee management to maintain operational efficiency.
- Executed proper opening and closing procedures to streamline operations.
- Provided exceptional customer service, fostering positive guest relations during interactions.
- Resolved operational challenges in a fast-paced environment to uphold service standards.
- Utilized POS systems and reporting tools to monitor sales and operational performance.
- Organized private events and special functions, meeting client expectations effectively.
GENERAL MANAGER / BAR MANAGER / EVENTS COORDINATOR
Central
New York, NY
01.2016 - 01.2020
- Oversaw daily restaurant and bar operations to ensure seamless service delivery.
- Supervised staff to boost operational efficiency and improve guest satisfaction.
- Managed staffing for bar operations to elevate customer experience.
- Scheduled labor and streamlined operational procedures for enhanced productivity.
- Maintained high hospitality standards to ensure exceptional customer service.
- Coordinated planning and execution of private parties and special events to create memorable experiences.
- Collaborated with clients to organize events and address specific guest needs.
- Assisted with opening and closing procedures to support overall business operations.
MANAGER / EVENTS COORDINATOR
Cavo
New York, NY
01.1999 - 01.2017
- Coordinated private events and special functions, elevating guest experiences through tailored service.
- Managed restaurant operations in high-volume hospitality environment, ensuring smooth service delivery.
- Supervised staff and optimized daily scheduling to improve operational flow.
- Engaged with guests and clients to deliver exceptional service consistently.
- Assisted with staff management, opening and closing procedures, and daily operations.
- Cultivated strong expertise in customer relations and hospitality management.
- Ensured seamless coordination between staff, guests, and management for optimal service.
Skills
- Operations management in restaurants
- Point of sale systems management
- Staff scheduling and payroll oversight
- Event coordination and planning
- Inventory organization techniques
- Procedures for opening and closing
- Leadership and team training
- Bar management expertise
- Vendor management strategies
- Customer engagement and relations
- Conflict resolution techniques
- Expertise in hospitality
ADDITIONAL QUALIFICATIONS
- Over 25 years of experience in the hospitality and restaurant industry.
- Extensive experience managing high-volume restaurant operations.
- Strong leadership and communication skills.
- Experienced in customer relations and resolving guest concerns.
- Highly organized with excellent multitasking abilities.
- Comfortable working in fast-paced and demanding environments.
- Hands-on management style with strong attention to operational details.
Timeline
GENERAL MANAGER
Avenue
01.2020 - 09.2026
GENERAL MANAGER / BAR MANAGER / EVENTS COORDINATOR
Central
01.2016 - 01.2020
MANAGER / EVENTS COORDINATOR
Cavo
01.1999 - 01.2017